Client Success
Stories
We Do,
Stories Speak
Client success stories provide insights into how Kepner-Tregoe consulting and training services resulted in measurable improvements in targeted KPIs.
Client success stories are organized by industry, but many are relevant across industries because they illustrate dramatic results based on the application of analytic thinking to the problems, plans and decisions made by individuals and teams in our increasingly digitized and changing business environment.
Improving Performance by Thinking Differently
Challenge
In the aerospace industry quality expectations are extremely high and clients demand first time right. Seeking to prevent problems and resolve issues at high speed, Fokker’s Driving Quality program turned to KT-method. To address non-conformities, Fokker wanted to increase their issue resolution maturity. This meant improving the quality and completeness of information about problems, accelerate root cause analysis and involve the right people at the right time.
Result
Success has been measured in a drastic reduction in non-conformities which is saving millions of euros yearly. • Significant decrease in spin-off costs of approximately 4.5 million euro • Non-Conformity (NC) reduction of up to 70% in 3 years in specific departments • Production more streamlined • Structural tackling of (underlying) causes of problems, rather than the symptoms
Collaborative, Customer-Focused, Efficient, Proactive—Organization Transformed and Over $2.5M Saved
Challenge
BAE Electronic Solutions (ES) in Manassas, Virginia—leverages its know-how in the selection, acquisition, development, and application of electronics technology to meet the needs of defense, aerospace, and national and homeland security customers. ES was using multiple troubleshooting approaches with inconsistent, time-consuming results and clients were noticing
Result
In 18 months, BAE Manassas documented 68 applications with the 10 largest yielding over $2 million in savings. Positive cultural changes came from increased interaction among the technical team, improved productivity, and better morale. Customer quality assurance audits reported marked improvements in BAE’s ability to troubleshoot issues quickly.
An Abbreviated Use of Problem Analysis
Challenge
Apollo XIII was on its way to the moon. Fifty-four hours and fifty-two minutes into the mission—205,000 miles from earth—and all was well. Then John L. Swigert, Jr., duty commander at the time, reported: “Houston, we’ve got a problem here…. We’ve had a Main Buss B undervolt.” This was an insider’s way of saying that electrical voltage on the second of two power generating systems had fallen off and a warning light had appeared. A moment later the power came up again. Swigert reported: “The voltage is looking good. And we had a pretty large bang associated with the caution and warning there.” Three minutes later, as the dimensions of the problem became clearer, he reported: “Yeah, we got a Main Buss A undervolt too….It’s reading about 25½. Main B is reading zip right now.”
Result
In the NASA incident, the presence of a systematic approach enabled a team of people to work together as a single unit, even though they were separated from the deviation by nearly a quarter of a million miles. For the NASA Houston engineers, this cause was difficult to accept.
Why KT?
Run More Efficiently
KT will help you to clarify and remove recurring and
high-impact issues, supporting smoother and more
cost-efficient business operation.
Confidence Under Pressure
KT's unique critical thinking methods are designed to
support you in situations of maximum stress. When it
really matters that you find the best solution, the KT
toolkit is proven to deliver.
Process Plus Experience
KT consultants have a wealth of experience in
supporting clients use of the KT methods in a wide
variety of industries and situations. We can help you
get the maximum value from deploying the KT
toolkit.
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