Troubleshooting Simulation

Anyone who has taken a past KT Workshop that included KT Problem Analysis (e.g. Problem Solving and Decision Making, RCA, Problem Management, Analytic Trouble Shooting, etc.).

• Shorten Time to Proficiency: Practice + feedback + repetition = proficiency! Hands-on practice, feedback from a KT Coach, group discussion, and repetition shortens the time between classroom learning and driving business results back on the job
• Hands-on Group Practice: Perfect practice makes perfect. Learners break into small groups during the session to rapidly gather and analyze information presented in a variety of virtual simulation scenarios
• Realistic Environment: The Troubleshooting Simulation creates an environment that closely reflects real-world problems in a safe-to-fail environment. Challenges include time pressure, information overload, managing multiple information sources, and consequences for unnecessary or poorly timed actions

• Learn to solve problems under pressure and restore operations safely and quickly
• Prevent trial and error by narrowing down possible causes BEFORE taking action
• Prevent recurring incidents and implement successful changes
• Use only the appropriate amount of the troubleshooting process that the situation requires

Global Telecommunications Company Achieves Four Times its Improvement Goal Using Troubleshooting Simulation

Workshop Add-on

Make the most out of your KT training investment by adding a day of Troubleshooting Simulation to your KT Problem Solving workshop. This provides the learners an opportunity to practice the skills they just learned in a realistic (and fun) environment—which will help to cement the skills learned.

Refresh and Practice Session

For those who have attended a KT Problem Solving workshop two weeks or two years ago—use the KT Troubleshooting Simulation to sharpen skills and practice collaborative troubleshooting.

Training in a KT workshop that included Problem Analysis and Situation Appraisal (e.g. Problem Solving and Decision Making, Root Cause Analysis, Problem Management, etc.)

“[The simulation…] was a phenomenal addition to the content presented in the course. It reinforces the skills and shows real world application.”

— Problem Manager at a major US bank

“We recently had the pleasure of a Kepner-Tregoe Robot Simulation Workshop to improve our troubleshooting skills. The tailored session [Robot Simulation] was relevant and valuable, providing a great framework to use for Problem Analysis. The very interactive workshop had our team thinking outside the square, challenging our norms and opening our minds to new concepts. The energy was terrific throughout the session, the KT Team were attentive, engaging and inclusive. The Robot Simulation enabled real-world problem analysis & the in-team competition with prizes created an exciting buzz! In our busy world of Service Delivery this half day [robot simulation] workshop was excellent value, lots of fun and extremely worthwhile. Absolutely time well spent. ”

— Nadia Smith, Head of Service Delivery – Sportstbet

“KT’s troubleshooting simulation workshop is a fantastic way to learn how to solve problems under very realistic conditions. Teams can feel the time pressure and quickly learn how critical communication and documentation are for smooth trouble-free shift changes. The instructor noted that pilots don’t learn to fly airplanes by reading books, they practice in simulators. That’s exactly what simulation-based training is.”

– Plant Manager, Automotive Tier 1 supplier

Troubleshooting Simulation