Never panic again. Incident management is stressful when you have no formal process in place. A major incident can be catastrophic to your business when not managed properly. Kepner-Tregoe’s Major Incident Management approach enables your organization to be fully prepared to handle any crisis that occurs. Resolving major incidents requires everyone to be on the same page following a robust process.
This will reduce stress and the amount of time wasted on ineffective trial-and-error attempts to solve major outages. Through improved major incident management, your staff is effective, resolution time is reduced, and your customers are happier.