Technology drives the ability to offer new services and solutions to customers, but not without increasing the complexity of systems, and the opportunity for potential problems. These might arise through an issue with the initial design, during a release management process, or could be the result of a recent change request. If problem management is purely a reactive function, how can an organization get ahead of issues so it can focus on continuous service.
It is critical that teams are empowered to minimize the potential impact of recurring incidents and solve problems… sustainably. When organizations place their focus on improving problem management processes, they see a measurable and immediate impact on IT stability.