Company in brief
Kepner-Tregoe exists to bring clarity when it matters most. In a world full of competing priorities, complex challenges, and constant change, we equip organizations with a structured way to think clearly and act decisively. Our methodologies are trusted by leading companies across industries to uncover root causes, make sound decisions, manage risk, and seize opportunities.
What sets KT apart is not just our process – it’s the lasting impact we create. We don’t offer quick fixes. We build internal capability, enabling teams to solve problems more effectively and lead with confidence long after we’ve stepped away.
If you’re ready to cut through the noise and move forward with purpose, we’re here to help.
Our Training Options
For Groups/Teams
Bring training directly to your team. Training can be delivered on site at your company at the time and location of your choice.
Public courses
Kepner-Tregoe public courses are available globally, in-person and online, with flexible scheduling and open enrollment.
eLearning
Learners study at their own pace and on their schedule, offering more convenience and less disruption.
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Our Client Work
Client Success Stories
Challenges
As IDEMIA Secure Transactions expanded globally, quality investigations varied significantly across its six manufacturing sites. Teams used different tools and approaches, often jumping to visible causes rather than applying consistent, evidence-based analysis. The lack of a shared problem-solving language made cross-site collaboration, 8D consistency and investigation maturity difficult to sustain at scale.
Results
IDEMIA Secure Transactions successfully embedded a common, structured problem-solving methodology across all six sites, supported by coaching and internal certification. Quality investigations are now more consistent, analytical and auditable, with clearer problem definition and reduced “jump-to-cause” behavior. The approach has driven a lasting cultural shift – not just improved processes.
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10,000
employees: one quality framework
11
coaches developed in 9 months
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Our Client Work
Client Success Stories
Challenges
Microsoft asked Kepner-Tregoe to help implement KT’s suite of rational processes to enable their engineers and advocates to successfully sort, clarify and prioritize issues, find the root cause of customer problems with accuracy and speed.
Results
To measure the impact of the KT training and support project for CSS customers, key metrics were recorded 12 weeks before the workshops and 12 weeks after. Results of total improvements during the first year:
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3.3%
improvement in customer satisfaction
27
minutes reduction in time per incident
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Our Client Work
Client Success Stories
Challenges
Incidents were becoming more complex, increasing the probability and risk of major outages. The geographically-dispersed team of Subject Matter Experts (SMEs) required a high degree of coordination during the incident handling process.
Results
After four months, Mean-Time-to-Restore had been reduced dramatically (74%) while variance in the time it took to resolve an incident had also been reduced significantly (77%).
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74%
Reduction in Mean-Time-to-Restore
77%
Reduction in Variation
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Our Client Work
Client Success Stories
Challenges
Yanfeng Automotive Interiors, an intensely competitive business environment, challenges employees every day to deliver superior products for the world’s leading automotive manufacturers. Automotive interiors, components and systems must be manufactured to exacting standards to ensure safety and durability. The quality of the manufacturing process is critical.
Results
Yanfeng Automotive was referred to Kepner-Tregoe’s Problem Solving & Decision Making (PSDM) program. As of October 2017, 85 of the 130+ Yanfeng personnel who had completed the PSDM course during the year had submitted their projects and had been certified. Over 130 tracked-and-closed projects had generated a per-project average of $10,000.
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3000%
ROI generated
$10K
generated per project
