Become a Leader in Problem Solving
Confidence Under Pressure
Kepner-Tregoe Virtual
All KT solutions are now available virtually including training, facilitation, and simulation.
Operations
Would your bottom line improve with more effective operational problem solving?
ITSM & Tech Support
What does it cost your business when IT services or customer support don't perform?
Training
Is your goal to be an organization of world-class problem solvers and decision makers?
Operations
Is the cost of downtime, quality issues and production rates holding your business back? Are you in a regulated industry where non-compliance to regulatory frameworks can result in significant penalties? Whether you are an automotive supplier, pharmaceuticals producer or a manufacturer of any type, our consulting and training services support your goals.
KT Problem Solving for operations delivers measurable results for improved quality, production efficiencies, asset performance and regulatory compliance.
ITSM & Tech Support
Do your ITSM and Tech Support teams spend more time firefighting than delivering the world-class support your customers expect? Are recurring incidents, problems and escalations hurting your reputation and bottom line?
Take control of your support processes and customer problems by empowering your organization with the best-of-breed training and improvement services from the world's leading problem-solving company.
Start improving IT stability and customer satisfaction and measurably reduce your support costs.
Training
You want more than just a training course. You want actual problem-solving skills that translate into measurable business impact. Whether you're an individual contributor or looking to empower a team of world-class problem solvers and decision makers, KT has training customized to your needs.
With KT Problem-Solving workshops, your teams will find root cause faster and be able to make tough, data-driven decisions...confidently. We're focused on enabling your organization's problem-solving leaders.
Find the KT workshop that takes your team to the next level.
News and Events
KT Introduces New Virtual Learning Experience including a Coaching Solution
The KT Problem Solving Learning Path uses dynamic, self-paced eLearning, practical exercises and expert coaching to build problem solving skills using KT Situation Appraisal and Problem Analysis, the gold standard in critical thinking processes.
Kepner-Tregoe Workshops
Individuals confirm participation in these workshops continue to radically transform their organizations. Attendees walk away with deep critical thinking skills in the areas of root cause analysis, decision making and project management.
Blog
3 SepWhy Handoffs are Important in IT Service Management
Like dropping the baton in a race, fumbling the flow of information in business is a losing proposition. In IT Service Operations, where technical teams can face major incidents that risk millions of dollars, improving the flow of information is critical for improving the customer experience. Data that is captured in a cohesive, easy-to-follow format improves the IT service process and ultimately the customer experience.
