When systems fail, our response needs to be swift and targeted. KT's incident management solutions enable organizations to respond to clients in the most effective way, ensuring minimal business disruption and delighting customers
Problem Solving/Root-Cause Analysis
Instability stems from poor problem solving and technical debt. KT is the global leader in root cause analysis and problem solving, providing you with the tools to fix your problems...for good.
Jumping to a solution within a complex environment is never a good idea. KT helps businesses gain an understanding of their overall capability and biggest improvement opportunities so that you can target the best areas for maximum ROI.
Airline pilots do not learn to fly airplanes by reading books, they practice in simulators. KT has simulation technology that allows teams to practice and hone their problem solving skills.
Our Experts Are Always Ready to Help
- North America
Skills to solve issues faster and smarter
Improve system speed and simplicity
"Since we started using KT to improve our problem-solving operations, we have cut our costs by a six-digit figure."
"A support engineer trained in KT's Problem Analysis methodology could reduce a lot of service down time for our critical customers." Alex Cui Junjie Escalation Engineer Cisco Systems China
“Did we ask the right questions? Did we tend to jump to the conclusion before defining the problem? After implementing KT our progress was steady, going from +10%, +15%, +20% and +35%, and finally reaching +90% after just six months.”
“Service requests now flow from one engineer to another very efficiently, and the engineers have a systematic process to crack even the toughest problems.”
Ready to Transform Your Company?
Contact us for a complimentary expert evaluation!