Problem Management

Available as:

  • In-house class
  • Public class
  • Virtual
  • In-Person

Languages:

CN
DE
EN
FR
NL

Essentials

Kepner-Tregoe’s Problem Management workshop provides a time-tested, systematic approach to help resolve technical and IT issues and get to root cause fast. Our best practice ITIL®-recognized troubleshooting methodology helps minimize negative business impact and increase IT stability. This is accomplished by reducing time-to-resolution through efficient data gathering and analysis, objective-driven resolution, and successful implementation for rapid recovery.

What You Get

  • 4 days led by an expert instructor
  • Access to digital tools and resources
  • Skills to execute a high-quality and consistent troubleshooting process
  • Certificate of completion
  • Certification Credits : 2.8 CEUs
Select Format
Select Country
  • Singapore
  • United Kingdom
  • Malaysia
  • Germany
  • Netherlands
  • China
  • China - Hong Kong
Select Date
  • Sep 27 2023 - Sep 29 2023
    Singapore

    SGD 1,900 for 3 or more

    ENG
    2,200  SGD
  • Feb 7 2023 - Feb 9 2023
    Kuala Lumpur

    RM 3,400 for 3 or more

    ENG
    4,000  MYR
  • Jun 20 2023 - Jun 22 2023
    Penang

    RM 3,400 for 3 or more

    ENG
    4,000  MYR
  • Aug 1 2023 - Aug 3 2023
    Kuala Lumpur

    RM 3,400 for 3 or more

    ENG
    4,000  MYR
  • Apr 25 2023 - Apr 27 2023
    Berlin
    GER
    1,995  EUR
  • Jun 20 2023 - Jun 22 2023
    Düsseldorf
    GER
    1,995  EUR
  • Nov 21 2023 - Nov 23 2023
    Berlin
    GER
    1,995  EUR
  • Jun 27 2023 - Jun 29 2023
    Shanghai

    CNY 9,200 for 3 or more

    CHI
    ENG
    10,800  CNY
  • Jul 4 2023 - Jul 6 2023
    Beijing

    CNY 9,200 for 3 or more

    CHI
    ENG
    10,800  CNY
  • Sep 12 2023 - Sep 14 2023
    Hong Kong

    HKD 11,500 for 3 or more

    ENG
    13,500  HKD
Contact us for future workshop dates
Participants
Select Language
Select Date
  • Jul 11 2023 - Jul 11 2023
    France
    FRA
    550  EUR
  • Mar 28 2023 - Mar 30 2023
    USA

    Workshop Hours: 10 am - 6 PM (EDT)

    ENG
    1,995  USD
  • Apr 25 2023 - Apr 28 2023
    United Kingdom
    ENG
    1,475  GBP
  • May 16 2023 - May 25 2023
    Malaysia

    May 16 - 18 & May 23 - 25
    Workshop Hours: 8:30 am - 12:30 pm (UTC+8)

    ENG
    3,400  MYR
  • May 16 2023 - May 25 2023
    Singapore

    May 16 - 18 & May 23 - 25
    Workshop Hours: 8:30 am - 12:30 pm (UTC+8)

    ENG
    1,900  SGD
  • May 16 2023 - May 25 2023
    China - Hong Kong

    May 16-18 & May 23-25
    Workshop Hours: 8:30 am - 12:30 pm (UTC+8)

    ENG
    11,500  HKD
  • Jun 6 2023 - Jun 8 2023
    USA

    Workshop Hours: 10 am - 6 PM (EDT)

    ENG
    1,995  USD
  • Jun 6 2023 - Jun 8 2023
    Argentina

    Workshop Hours: 10 am - 6 PM (EDT)

    ENG
    2,600  CAD
  • Aug 29 2023 - Aug 31 2023
    Argentina

    Workshop Hours: 10 am - 6 PM (EDT)

    ENG
    1,995  USD
  • Aug 29 2023 - Aug 31 2023
    Canada

    Workshop Hours: 10 am - 6 PM (EDT)

    ENG
    2,600  CAD
  • Oct 10 2023 - Oct 13 2023
    United Kingdom
    ENG
    1,475  GBP
  • Dec 5 2023 - Dec 7 2023
    USA

    Workshop Hours: 10 am - 6 PM (EDT)

    ENG
    1,995  USD
  • Dec 5 2023 - Dec 7 2023
    Canada

    Workshop Hours: 10 am - 6 PM (EDT)

    ENG
    2,600  CAD
Contact us for future workshop dates
Participants
Total:
0

To see the total select country, date and number of participants

To see the total select language, date and number of participants

In this county services are provided by the official KT licensee.

* Before applicable taxes

Class seats guaranteed with payment. Seat reservations held for 72 hours.

Contact us to inquire for more details or have the workshop customized upon your corporate needs.

  • Audience

    Ideal for service desk staff, problem managers, quality managers, analysts, technicians, subject matter experts, auditors, engineers and others responsible for resolution of critical incidents and problems.

  • Benefits

    • Drives a high-quality and consistent troubleshooting process
    • Gets you to the root cause of problems faster
    • Enables your team to think and communicate clearly and confidently under pressure
    • Eliminates trial-and-error behavior, waste, and loss of key data
    • Creates a seamless information flow and knowledge sharing
    • Ensures that everyone speaks the same “problem-solving language”
  • Skills Developed

    • A structured, critical-thinking approach to analyze problems, get to root cause, select the best fix or workaround, and to proactively avoid problems
    • Systematically clarify and prioritize problems
    • Clearly describe a problem and gather the most relevant data
    • A strategic approach to problem solving based on problem type, e.g. start-up and recurring problems
    • How to capitalize by making thinking visible
    • Succinct and effective stakeholder communication and resource management throughout the problem life-cycle
  • Return on Investment

    Kepner-Tregoe’s Problem and Incident management solutions have been used worldwide to help organizations maximize ROI. Using our systematic approach for managing problems, KT clients have achieved dramatic improvements, such as:

    • Shortened Mean Time to Resolve
    • Reduced Time-to-Close
    • Increased First-Time-Fix Rate
    • Improved Customer Satisfaction
    • Maximized Customer Lifetime Value
    • Greater IT Stability and Production Uptime
  • Quotes

    “Using the Kepner-Tregoe process, I am able to resolve customer issues quicker. Because of this, my backlog has been reduced over 65%. I can spend more time on other customer issues.”

    — Plant Engineer

  • Brochure

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