Problem Management

Available as:

  • In-house class
  • Public class
  • Virtual
  • In-Person

Duration/days:

4

Languages:

CHI
ENG
FRA
GER
NLD

Essentials

Kepner-Tregoe’s Problem Management workshop provides a time-tested, systematic approach to help resolve technical and IT issues and get to root cause fast. Our best practice ITIL®-recognized troubleshooting methodology helps minimize negative business impact and increase IT stability. This is accomplished by reducing time-to-resolution through efficient data gathering and analysis, objective-driven resolution, and successful implementation for rapid recovery.

What You Get

  • 4 days led by an expert instructor
  • Access to digital tools and resources
  • Skills to execute a high-quality and consistent troubleshooting process
  • Certificate of completion
  • Certification Credits : 2.8 CEUs
Select Format
Select Country
  • Singapore
  • United Kingdom
  • Malaysia
  • Germany
  • Netherlands
  • China
  • China - Hong Kong
Select Date
    Contact us for future workshop dates
  • Jul 13 2022 - Jul 15 2022
    Singapore
    ENG
    2000  SGD
  • Nov 16 2022 - Nov 18 2022
    Singapore
    ENG
    2000  SGD
    Contact us for future workshop dates
    Contact us for future workshop dates
  • Mar 8 2022 - Mar 10 2022
    Kuala Lumpur
    ENG
    3600  MYR
  • Aug 9 2022 - Aug 11 2022
    Kuala Lumpur
    ENG
    3600  MYR
  • Aug 16 2022 - Aug 18 2022
    Penang
    ENG
    3600  MYR
  • Mar 15 2022 - Mar 17 2022
    Düsseldorf
    GER
    1845  EUR
  • Jun 28 2022 - Jun 30 2022
    Berlin
    GER
    1845  EUR
  • Nov 22 2022 - Nov 24 2022
    Berlin
    GER
    1845  EUR
  • May 16 2022 - May 17 2022
    Den Dolder
    NLD
    1350  EUR
  • Jun 28 2022 - Jun 30 2022
    Shanghai
    CHI
    ENG
    9800  CNY
  • Jul 26 2022 - Jul 28 2022
    Beijing
    CHI
    ENG
    9800  CNY
  • Sep 20 2022 - Sep 22 2022
    Hong Kong
    ENG
    12300  HKD
Participants
Select Language
Select Date
    Contact us for future workshop dates
  • Dec 6 2022 - Dec 8 2022
    Canada
    ENG
    2600  CAD
  • Dec 6 2022 - Dec 8 2022
    USA
    ENG
    1995  USD
  • Aug 30 2022 - Sep 1 2022
    Canada
    ENG
    2600  CAD
  • Aug 30 2022 - Sep 1 2022
    USA
    ENG
    1995  USD
  • Jun 7 2022 - Jun 9 2022
    Canada
    ENG
    2600  CAD
  • Jun 7 2022 - Jun 9 2022
    USA
    ENG
    1995  USD
  • Mar 29 2022 - Mar 31 2022
    Canada
    ENG
    2600  CAD
  • Mar 29 2022 - Mar 31 2022
    USA
    ENG
    1995  USD
  • Mar 29 2022 - Apr 1 2022
    United Kingdom
    ENG
    1475  GBP
  • Oct 11 2022 - Oct 14 2022
    United Kingdom
    ENG
    1475  GBP
  • Contact us for future workshop dates Contact us for future workshop dates Contact us for future workshop dates
  • Sep 20 2022 - Sep 29 2022
    Malaysia
    ENG
    3100  MYR
  • Sep 20 2022 - Sep 29 2022
    Singapore
    ENG
    1700  SGD
  • Sep 20 2022 - Sep 29 2022
    China - Hong Kong
    ENG
    10500  HKD
Participants
Total:
0

To see the total select country, date and number of participants

To see the total select language, date and number of participants

In this county services are provided by the official KT licensee.

* Before applicable taxes

Class seats guaranteed with payment. Seat reservations held for 72 hours.

Contact us to inquire for more details or have the workshop customized upon your corporate needs.

  • Audience

    Ideal for service desk staff, problem managers, quality managers, analysts, technicians, subject matter experts, auditors, engineers and others responsible for resolution of critical incidents and problems.

  • Benefits

    • Drives a high-quality and consistent troubleshooting process
    • Gets you to the root cause of problems faster
    • Enables your team to think and communicate clearly and confidently under pressure
    • Eliminates trial-and-error behavior, waste, and loss of key data
    • Creates a seamless information flow and knowledge sharing
    • Ensures that everyone speaks the same “problem-solving language”
  • Skills Developed

    • A structured, critical-thinking approach to analyze problems, get to root cause, select the best fix or workaround, and to proactively avoid problems
    • Systematically clarify and prioritize problems
    • Clearly describe a problem and gather the most relevant data
    • A strategic approach to problem solving based on problem type, e.g. start-up and recurring problems
    • How to capitalize by making thinking visible
    • Succinct and effective stakeholder communication and resource management throughout the problem life-cycle
  • Return on Investment

    Kepner-Tregoe’s Problem and Incident management solutions have been used worldwide to help organizations maximize ROI. Using our systematic approach for managing problems, KT clients have achieved dramatic improvements, such as:

    • Shortened Mean Time to Resolve
    • Reduced Time-to-Close
    • Increased First-Time-Fix Rate
    • Improved Customer Satisfaction
    • Maximized Customer Lifetime Value
    • Greater IT Stability and Production Uptime
  • Quotes

    “Using the Kepner-Tregoe process, I am able to resolve customer issues quicker. Because of this, my backlog has been reduced over 65%. I can spend more time on other customer issues.”

    — Plant Engineer

  • Brochure

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