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A discussion with Christoph Goldenstern of Kepner-Tregoe

A holistic approach to IT and Tech Support

Christoph Goldenstern, VP of Strategy & Service Excellence taking on a number of topics including; how to approach the work flows of your IT and Tech Support departments holistically, the challenge of getting good adoption from training efforts and Kepner-Tregoe’s new simulation training which is designed to bridge the gap between the classroom and real-world situations.

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