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Kepner-Tregoe presents best practice methodologies for IT and Tech Support

A holistic approach for IT and Tech Support from the world’s leading troubleshooting company

Christoph Goldenstern, VP of Strategy & Service Excellence, outlines the Kepner-Tregoe approach, explains the history of the company and talks about the consulting and training solutions offered by KT. Using Kepner-Tregoe methodologies allows IT and Tech Support to embed critical thinking in the business. Christoph discusses why Kepner-Tregoe is a good choice to bring critical thinking skills to your organization.

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