批判性思维技能。下一代的积木

How will you harness the brainpower of your employees to tackle the challenges of the 21st Century?

批判性思维能力的重要性

Over two decades ago, the Secretary of Labor appointed a commission to determine the skills our young people would need to succeed in the working world. The commission’s fundamental purpose was to encourage a high-performance economy characterized by high-skill, high-wage employment. Although the commission completed its work in 1992, its findings and recommendations ring true in the new millennium.

The Secretary’s Commission on Achieving Necessary Skills (SCANS) report identified critical thinking skills as being essential for a high-performance workplace. The report identifies a three-part skills foundation: basic literacy and computational skills, the thinking skills necessary to put knowledge to work, and the personal qualities that make workers dedicated and trustworthy. This foundation in thinking skills includes creativity, decision making, problem solving, seeing things in the mind’s eye, knowing how-to-learn, and reasoning. The report states: “Today’s work place puts a premium on reasoning skills and an ability and willingness to learn.”

The findings in the SCANS report have been reinforced in subsequent studies.  In 2009 the Economist Intelligence Unit published a report, The Intelligent Enterprise:  Creating a culture of speedy and efficient decision-making. The report states that “despite the wide recognition that accurate and timely decision-making is crucial, most firms’ ability to make good decisions needs improvement.”

The Conference Board identified two key skills needed by successful leaders in their report, Developing Business Leaders for 2010—analytical ability—especially the ability to sort through information sources and focus on the most relevant aspects—and the ability to make sound decisions in an environment of ambiguity and uncertainty. [iii]

In September 2011, the Corporate Executive Board surveyed 5,000 workers, globally, and found a lack of analytical skills was “pervasive among both the general employees and among management.” Only 38% of the average workforce uses a balance of judgment and data in their decision making.

批判性思维能力是必不可少的

Critical thinking skills can be defined as the ability to exercise sound reasoning and analytical thinking, using knowledge, facts and data to resolve workplace issues.  They are essential for:

1. Solving problems and making decisions. Rapid changes in the workplace require delegating decision making and problem solving farther and farther down the organization. Among today’s workers the critical thinking skills for analysis, problem solving, and teamwork are in high demand and short supply.

2. Problem prevention. Preventing problems does not happen automatically. Identifying potential problems and planning preventive and contingent actions require good, solid analytical thinking.

3. Effective teamwork. The benefits of teamwork are oft reported; but teamwork is not automatic. Teams experience growing pains and they take time to mature into productive units. Team members need critical thinking skills for communication, conflict resolution, decision making, problem solving, and self-management.

4. Empowerment. Effective empowerment means providing the responsibilities and the skills for people to manage their own work and to do it effectively. To keep teams cohesive, a common language for solving problems and making decisions is needed.  These skills empower people to work together to solve problems, make better-balanced decisions, and manage business-critical projects.

The Challenge of the 21st Century

  • The U.S. Bureau of Labor Statistics estimates that during the 2010-20 decade, over 54.8 million job openings are expected and more than half—61.6%—will come from the need to replace workers from the baby boom generation as they retire or otherwise permanently leave an occupation.A lack of critical thinking skills among new employees compounds the loss of institutional knowledge held by employees leaving the workplace.
  • 随着组织变得更加全球化,员工队伍的多样性需要一个共同的方法来解决组织问题,以克服文化和语言障碍。
  • 信息爆炸继续以快速的速度发展,看不到尽头。这加快了技术知识过时的速度,同时也使我们的生活中的数据成倍地涌现。因此,用分析的眼光来组织和评估信息的能力越来越重要。

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Rapid fire changes in the workplace mean increased responsibilities for many employees. These new responsibilities mean that analytical skills, driven by a process that is underpinned by logic and good questioning, are key to maintaining competitive advantage. Sharpening the thinking skills of workers and providing a context in which they want to and can succeed is a key to solving the 21st century challenge of staying competitive in environment of rapid change.

Kepner-Tregoe: Clear Thinking for a Complex World

50多年来,Kepner-Tregoe一直与世界领先的公司合作,以改善业务成果。我们认识到您所面临的挑战,包括时间和资源的限制、日益复杂的业务和不断升级的客户期望。

我们提供经过时间验证的理性和数据驱动的思考过程,通过提供清晰的结构,帮助你降低成本、提高效率、提高质量和进行控制。因为我们强调技能转移和可持续性,我们为今天和以后的每一天提供价值。

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