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Kepner-Tregoe Certified Apps for ServiceNow

ServiceNow customers that use KT’s troubleshooting processes as part of their IT Service and Case Management approach, can now integrate KT thinking with the ServiceNow workflows.

The KT apps will have your teams successfully working together to restore service, find cause, and improve IT stability, by leveraging the Kepner-Tregoe best-practice troubleshooting methodology. This ensures sustainability and maximizes your ROI from the ServiceNow platform.

什么是诊断学

Available KT Apps for ServiceNow

详见下表

Advanced Incident Management App

Incident Managers can quickly document data during an ongoing incident, while simultaneously tracking what data has been collected, and what critical questions still need to be asked  by keeping information visible; all at a glance. 

详见下表

Advanced Problem Management App

In combination with our world-class training, coaching and consulting, this app brings an aligned approach to your Root-Cause-Analysis (RCA), helping to identify true cause and create re-usable knowledge in the process. 

详见下表

Advanced Case Management App

The KT Case Management app will make your support engineers more effective and efficient when solving customer problems by leveraging Kepner-Tregoe’s best-practice troubleshooting methodology and improving your resolution time and customer satisfaction score.

Apps Benefits

Kepner-Tregoe’s best practice

Supports Kepner-Tregoe’s best practice, ITIL®-globally recognized troubleshooting methodology

Service and support enhancement

KT solutions enable your service and support organization to get to root cause faster and improve the customer experience

Consistent problem documentation

Enables consistent problem documentation for easier review and the creation of reusable knowledge

Organization aligning

The KT approach aligns process, capability and technology to increase efficiency and efficacy 

Maximizing ROI

Drives adoption and maximizes the ROI of your ServiceNow implementation 

 

Advanced Apps Preview

In combination with our world-class training, coaching and consulting solutions, KT apps for ServiceNow bring an aligned approach to the processes, technology and people strategy.

In combination with our world-class training, coaching and consulting solutions, KT apps for ServiceNow bring an aligned approach to the processes, technology and people strategy.

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