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The Right Tool for the Job: Decision Analysis and the Hiring Process
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Customer Service: Beyond Satisfaction to Customer Loyalty
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Fire Fighting or Leadership: How do you spend your days?
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Leadership Challenges: What makes a thinking organization?
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Who’s Balancing Your Project Checkbook?
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Shutdowns, Turnarounds and Outages: Part Two
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Help! My Car is Allergic to Vanilla Ice Cream. A Study in Problem Solving
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