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Major Incident Management – Being prepared when a change goes horribly wrong
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Frontline Support Troubleshooting Skills: Get it right the first time
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How automation is making problem solving in IT more difficult
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Business and IT – Alignment or Convergence?
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Using Root Cause Analysis to validate recommendations from vendors
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Don’t Wait for BIG Trouble to Review your CAPA Process!
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How automation is enabling modern problem solving
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TED Talks, Tweets & Eye-Catching Headlines – what they can teach us about modern employee learning styles.

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