KT Facilitator
Available as:
- In-house class
- Virtual
- Public class
- In-Person
Languages:
Essentials
When a major crisis hits, facilitation skills are essential to guide your team through critical situations. Issue facilitation requires a clear purpose, a cool head, and great communication. This workshop will give you the leadership skills to enable you to manage major problems effectively, paying dividends for your organization.
What You Get
- 5 days led by an expert instructor
- Certification to facilitate live issues using KT in your organization
- Certificate of completion
- Certification Credits : 3.5 CEUs
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Netherlands
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USA
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Oct 7 2024 - Nov 19 2024Den Dolder
Zesdaagse workshop
Deel 1: 7-8 oktober
Deel 2: 28-29 oktober
Deel 3: 18-19 novemberNLD5,500 EUR
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Jun 3 2024 - Sep 28 2024TBC
This is a hybrid course, comprising virtual and in-person modules.
Call 800-537-6378 for detailsENGUSD -
Sep 16 2024 - Oct 11 2024TBC
This is a hybrid course, comprising virtual and in-person modules.
Call 800-537-6378 for detailsENGUSD
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Jun 3 2024 - Jun 28 2024USA
This is a hybrid course, comprising virtual and in-person modules.
Call 800-537-6378 for detailsENGUSD -
Sep 16 2024 - Oct 11 2024USA
This is a hybrid course, comprising virtual and in-person modules.
Call 800-537-6378 for detailsENGUSD
To see the total select country, date and number of participants
To see the total select language, date and number of participants
In this county services are provided by the official KT licensee.
* Before applicable taxes
Class seats guaranteed with payment. Seat reservations held for 72 hours.
Contact us to inquire for more details or have the workshop customized upon your corporate needs.
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Audience
Ideal for senior engineers and managers with responsibilities for (major) incident management, escalation management, technical support, problem management, and continual service improvement. Anyone involved in behavior-change management, implementing the KT methodology.
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Benefits
- Learn a facilitation framework to Prepare, Engage, Document, and Follow-up
- Leverage the technical expertise of a team
- Keep the conversation balanced, driving toward a resolution, especially if tempers start to rise
- Effectively engage with peers and customers by understanding different communication styles
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Skills Developed
- Master the Process: Develop in-depth knowledge of KT processes, recognize its wide-reaching flexibility, and be proficient in the application
- Lead the Group: Learn to manage group dynamics, handle resistance, apply techniques for intervention, ask the right questions, stimulate creative thinking, and guide a group to achieving results
- Be Self Aware: As you develop, become aware of your personal style then learn to adapt and leverage this to accelerate the needs of the group
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Return on Investment
Clients who have adopted the Kepner-Tregoe implementation/facilitator model, have seen the following results:
- Shortened mean time to resolve/restore by up to 75%
- Reduced escalation rate by 40%
- Improved customer satisfaction to 90% and above
- Reduced backlog by 42%
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Pre-requisites
Candidates must have previously attended a KT workshop matching the Kepner-Tregoe process they want to facilitate.
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Quotes
“The KT process provided a common approach and helped sift through tons of data, taking the emotion out of decision making.”
— CEO, Consumer Products Company
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Workshop Brochure
Contact Form
Showcase your skills!
The KT Badge Program is a visible recognition of your rational process skills. Your Kepner-Tregoe Digital Badges can be shown on your social media profile page, your email signature, and your personal website. And finally the authenticity of your KT badge can be validated on our website portal.
Kepner-Tregoe Facilitator Badge
If you have successfully participated in this workshop, you are eligible to receive the KT Facilitator Badge.
Contact Us
For inquiries, details, or a proposal!