Problem Management
Workshop Overview
Kepner-Tregoe’s Problem Management workshop provides a time-tested, systematic approach to help resolve technical and IT issues and get to root cause fast. Our best practice ITIL®-recognized troubleshooting methodology helps minimize negative business impact and increase IT stability by reducing time-to-resolution through efficient data gathering and analysis, objective-driven resolution, and successful implementation for rapid recovery.
Audience: Ideal for service desk staff, problem managers, quality managers, analysts, technicians, subject matter experts, auditors, engineers and others responsible for resolution of critical incidents and problems.
Key Benefits
The KT Problem Management approach...
- Drives a high quality and consistent troubleshooting process.
- Gets you to the root cause of problems faster.
- Enables your team to think and communicate clearly and confidently under pressure.
- Eliminates trial-and-error behavior, waste and loss of key data.
- Creates a seamless information flow and knowledge sharing.
- Ensures that everyone speaks the same "problem solving language".
Skills Developed
You will learn:
- A structured, critical thinking approach to analyze problems, get to root cause and select the best fix or workaround to proactively avoid problems.
- To systematically clarify and prioritize problems.
- To clearly describe a problem and gather the most relevant data.
- A strategic approach to problem solving based on problem type, e.g. start-up and recurring problems.
- How to capitalize by making thinking visible.
- Succinct and effective stakeholder communication and resource management throughout the problem or problem life-cycle.
Return on Investment
Kepner-Tregoe's Problem & Incident management solutions have been used worldwide to help organizations maximize ROI. Using our systematic approach for managing problems, KT clients have achieved dramatic improvements, such as:
- Shortened Mean Time to Resolve
- Reduced Time-to-Close
- Increased First-Time-Fix Rate
- Improved Customer Satisfaction
- Maximized Customer Lifetime Value
- Greater IT Stability and Production Uptime
Workshop Details
Duration: 3 or 4 days
Learning Tools Included: All workshop attendees will receive the Kepner-Tregoe Tablet App and access to online post-workshop learning support tools (coaching videos, tips, tricks, worksheets, and more) with a My KT membership
Certification Credits: 2.8 CEUs
Exam:
To take the KT ITSM Problem Management exam, you must attend an accredited 4-day KT Problem Management workshop ("ITIL flavor"). The exam is offered using webcam proctoring, taken at a time and location convenient for you and the exam proctors. For exam details and more information, click here
Training Options:
Explore the class schedule below to register for a public session workshop or contact us to bring this workshop on-site to your organization
Workshop Schedule
Choose your country in the dropdown below
If your country is not listed or you would like to schedule a session to be held at your company, please contact us for more information.
| Date | City, State/Province | Country | Price | Language | Register |
|---|---|---|---|---|---|
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Aug 3, 2021 - Aug 5, 2021 |
Shanghai | CN | ¥9,800.00 | Bilingual (English/Chinese) | |
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CNY 9,800 per participant, CNY 8,300 for 3 or more (fees before any applicable taxes) |
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Sep 7, 2021 - Sep 9, 2021 |
Beijing | CN | ¥9,800.00 | Bilingual (English/Chinese) | |
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CNY 9,800 per participant, CNY 8,300 for 3 or more (fees before any applicable taxes) |
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Sep 14, 2021 - Sep 16, 2021 |
Princeton, NJ | US | $1,995.00 | English | |
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This training is subject to change to an online class (Virtual) if the pandemic restritions prevail. |
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Sep 28, 2021 - Sep 30, 2021 |
Hong Kong | CN | $12,300.00 | English | |
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HKD 12,300 per participant, HKD 10,500 for 3 or more (fees before any applicable taxes) |
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Oct 6, 2021 - Oct 8, 2021 |
Singapore | SG | $2,000.00 | English | |
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SGD2,000 per participant, SGD1,700 for 3 or more (fees before any applicable taxes) |
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Oct 12, 2021 - Oct 14, 2021 |
London | GB | £1,475.00 | English | |
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Oct 12, 2021 - Oct 14, 2021 |
Kuala Lumpur | MY | RM3,600.00 | English | |
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MYR3,600 per participant, MYR3,000 for 3 or more (fees before any applicable taxes) |
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Nov 1, 2021 - Nov 10, 2021 |
Remote / Virtual Session, Hong Kong | CN | $10,500.00 | English | |
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HKD 10,500 per participant (fees before any applicable taxes) Live web session on November 1 - 3 & November 8 - 10 from 8.30AM to 12.30PM (GMT+8). Technical Requirement: Laptop or PC (one learner per computer), reliable internet connection, audio and microphone are required. |
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Nov 1, 2021 - Nov 10, 2021 |
Remote / Virtual Session | MY | $3,000.00 | English | |
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MYR 3,000 per participant (fees before any applicable taxes) Live web session on November 1 - 3 & November 8 - 10 from 8.30AM to 12.30PM (GMT+8). Technical Requirement: Laptop or PC (one learner per computer), reliable internet connection, audio and microphone are required. |
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Nov 1, 2021 - Nov 10, 2021 |
Remote / Virtual Session | SG | $1,700.00 | English | |
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SGD1,700 per participant (fees before any applicable taxes) Live web session on November 1 - 3 & November 8 - 10 from 8.30AM to 12.30PM (GMT+8). Technical Requirement: Laptop or PC (one learner per computer), reliable internet connection, audio and microphone are required. |
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Dec 7, 2021 - Dec 9, 2021 |
Tampa, FL | US | $1,995.00 | English | |
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This training is subject to change to an online class (Virtual) if the pandemic restrictions prevail. |
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