Workshop Overview

Take control of your Incident Management with Kepner-Tregoe’s Major Incident Management workshop. Designed for learners looking to expand their knowledge and performance, this workshop brings higher quality, more consistency, and greater speed to the incident handling process by improving the underlying quality and consistency of troubleshooting. Our ITIL®-recognized approach helps you restore service more effectively, while managing risk and communicating confidently under pressure.

Audience:  Ideal for Incident and Major Incident Managers, service desk staff, analysts, subject matter experts, quality managers, problem managers, auditors, technicians, engineers and others responsible for customer service and support. 

Key Benefits

Successfully facilitate the incident resolution process by gathering the most relevant data and driving decisions while managing risk under pressure.

Learn advanced incident management skills to manage the end-to-end process of service restoration.

Draws from case studies and real-world situations to provide dynamic learning that goes beyond theory and enables you to quickly apply knowledge in your organization.

Skills Developed

Through Kepner-Tregoe’s Major Incident Management workshop, you will learn how to:

  • Improve the consistency and efficacy of your approach to incident management.
  • Reduce stress and the time spent in the “analysis and diagnosis” phase for major outages. 
  • Increase the number of instances where the first restoration activity is the final restoration activity.
  • Use a common “problem solving language” independent of technology.
  • Increase throughput of incidents for the same headcount.
  • Reduce service cost and unnecessary spare part usage. 

Return on Investment

  • Decreased Mean Time to Restore
  • Reduced variation
  • Increased First-Time-Resolution Rate
  • Reduced number of escalations
  • Improved customer satisfaction
  • Greater IT stability and production uptime

Workshop Details

Duration: 4 days

Learning Tools Included: All workshop attendees will receive the Kepner-Tregoe Tablet App and access to online post-workshop learning support tools (coaching videos, tips, tricks, worksheets, and more) with a My KT membership

Training Options: Available either as a Public Session or as group training conducted at your location  

Workshop Schedule

Choose your country in the dropdown below

If your country is not listed or you would like to schedule a session to be held at your company, please contact us for more information.

Date City, State/Province Country Price Language Register
Mar 2, 2021 -
Mar 5, 2021
Virtual session CA $3,250.00 English
Register

Online Workshop conducted over  four consecutive days, via WebEx

10:00 am - 6:00 pm EST (with plenty of breaks).

 

Mar 2, 2021 -
Mar 5, 2021
Virtual session US $2,495.00 English
Register
 

Online Workshop conducted over  four consecutive days, via WebEx

10:00 am - 6:00 pm EST (with plenty of breaks).

 

Mar 9, 2021 -
Mar 11, 2021
Kuala Lumpur MY RM3,600.00 English
Register

MYR3,600 per participant, MYR3,000 for 3 or more (fees before any applicable taxes)

Apr 27, 2021 -
Apr 29, 2021
Singapore SG $2,000.00 English
Register

SGD2,000 per participant, SGD1,700 for 3 or more (fees before any applicable taxes)

May 18, 2021 -
May 21, 2021
Virtual session CA $3,250.00 English
Register

Online Workshop conducted over  four consecutive days, via WebEx

10:00 am - 6:00 pm EST (with plenty of breaks).

 

May 18, 2021 -
May 21, 2021
Virtual session US $2,495.00 English
Register
 

Online Workshop conducted over  four consecutive days, via WebEx

10:00 am - 6:00 pm EST (with plenty of breaks).

 

Jun 1, 2021 -
Jun 10, 2021
Remote / Virtual Session, Hong Kong CN $10,500.00 English
Register

HKD 10,500 per participant (fees before any applicable taxes)

Live web session on June 1 - 3 & June 8 - 10 from 8.30AM to 12.30PM (GMT+8).

Technical Requirement: Laptop or PC (one learner per computer), reliable internet connection, audio and microphone are required.

Jun 1, 2021 -
Jun 10, 2021
Remote / Virtual Session MY RM3,000.00 English
Register

MYR 3,000 per participant (fees before any applicable taxes)

Live web session on June 1 - 3 & June 8 - 10 from 8.30AM to 12.30PM (GMT+8).

Technical Requirement: Laptop or PC (one learner per computer), reliable internet connection, audio and microphone are required.

Jun 1, 2021 -
Jun 10, 2021
Remote / Virtual Session SG $1,700.00 English
Register

SGD1,700 per participant (fees before any applicable taxes)

Live web session on June 1 - 3 & June 8 - 10 from 8.30AM to 12.30PM (GMT+8).

Technical Requirement: Laptop or PC (one learner per computer), reliable internet connection, audio and microphone are required.

Nov 9, 2021 -
Nov 11, 2021
Kuala Lumpur MY RM3,600.00 English
Register

MYR3,600 per participant, MYR3,000 for 3 or more (fees before any applicable taxes)

Dec 1, 2021 -
Dec 3, 2021
Singapore SG $2,000.00 English
Register

SGD2,000 per participant, SGD1,700 for 3 or more (fees before any applicable taxes)

Contact KT

Kepner-Tregoe is committed to protecting your privacy. Privacy Notice .
Leave this field empty