Revolutionizing HR and Management Practices to Foster Job Satisfaction and Productivity in a Shifting Work Landscape
The nature of job roles has been evolving over the past few decades from repetitive production tasks to heuristic activities requiring knowledge and critical thinking skills. That change is projected to continue as we enter the 4钍 工业革命。 尽管有这种变化，公司却未能充分调整人力资源和管理实践，以有效地激励最需要的角色的员工。 研究表明，构成基于 "绩效工资 "管理方法基础的 "胡萝卜加大棒 "激励理论，不仅对需要创造力和思考力的角色不起作用，而且可能对公司寻求实现的目标起反作用。
So what does this have to do with problem solving?
It turns out that for knowledge workers, providing meaningful and challenging problem solving opportunities along with the authority to solve them can be a key driver for fostering intrinsic motivation and job satisfaction. Think about Maslow’s hierarchy of needs for a moment: most modern employees have most of the lower needs met and what they are really seeking is self-actualization through their careers. Here are 4 tips on how to use problem solving and what we know about human behavior to increase both productivity and employee satisfaction:
The millennial generation in particular has grown up with an affinity towards activities where they feel challenged and they feel a sense of purpose. As an employer, you can build upon this natural inclination by providing bigger and tougher problems for the employee to solve. Consider using a new and challenging work assignment as a means of motivating employees to perform to their potential by making them feel empowered.
- 对于有大量重复性成分的制造、运营和服务角色，考虑将对话从 "你对这个角色的执行情况如何？"改为 "我们如何才能更好地执行这个角色？" 员工们正在寻求一种目的感和他们正在做出改变的感觉--因此，只要你的公司文化不阻碍他们，持续改进对他们来说是很自然的。
How you frame the activity makes a huge difference as to whether or not employees will be motivated to do it. Mark Twain made the point well in “The Adventures of Tom Sawyer” with the story about painting the fence. Tom encourages his friends to join him in the task of painting the fence (initially a punishment) by persuading them that the activity is fun, as well as a privilege. Whilst perhaps essentially a humorous story about a cunning little boy, it also serves to illustrate how you can completely flip the perception of an activity by taking a novel approach to framing.
4. Compensate appropriately for solving problems
Leaders should entrust challenging problems to individuals they trust and respect. Offering the right form of compensation is crucial, as an extrinsic reward may diminish the intrinsic value of the activity and subsequently reduce employees’ motivation to participate.
In conclusion, it’s essential to recognize that the modern employee is intelligent and possesses significant potential – that’s precisely why they were hired! Now is the opportunity to demonstrate your management prowess and guide your employees towards reaching higher levels of performance. Utilize business problems strategically to provide your team with the challenges and sense of purpose necessary for their career satisfaction and motivation.