The KT Troubleshooting Simulation invites learners to practice their problem solving skills in a safe-to-fail virtual environment and accelerate the transfer of skills from the classroom to back on-the-job. Learners are challenged to apply their skills quickly and efficiently under pressure, including group discussions and real-time coaching from the instructor.
Audience: Anyone who is required to troubleshoot, perform investigations, root cause analysis (RCA), manage incidents or conduct problem solving and has already completed a KT Workshop (e.g. Problem Solving and Decision Making, KT Resolve/Restore, ITSM PIM, ATS, etc.). Functional troubleshooting roles often include service, support, and quality engineers, analysts, technicians, problem and incident managers, auditors, and others responsible for resolution of critical incidents and problems.
Shorten Time to Proficiency: Practice + feedback + repetition = proficiency! Hands-on practice, feedback from a KT Coach, group discussion, and repetition shortens the time between classroom learning and driving business results back on-the-job.
Hands-on Group Practice: Perfect practice makes perfect. Learners break into small groups during the session to rapidly gather and analyze information presented in a variety of virtual simulation scenarios.
Realistic Environment: The Troubleshooting Simulation creates an environment that closely reflects real world problems in a safe-to-fail environment. Challenges include time pressure, information overload, managing multiple information sources, and consequences for unnecessary or poorly timed actions.
- Learn to solve problems under pressure and restore operations safely and quickly
- Prevent trial-and-error by narrowing down possible causes BEFORE taking action
- Prevent recurring incidents and implement successful changes
- Use only the appropriate amount of troubleshooting process that the situation requires
Make the most out of your KT training investment by adding a day of Troubleshooting Simulation to your KT Problem Solving workshop. This provides the learners an opportunity to practice the skills they just learned in a realistic (and fun) environment—which will help to cement the skills.
Refresh and Practice Session
For those who have attended a KT Problem Solving workshop two weeks or two years ago—use the KT Troubleshooting Simulation to sharpen skills and practice collaborative troubleshooting.
Prerequisite: Training in KT’s PSDM, Problem and Incident Management, ATS or RCA technologies
Training Options: Virtual or face-to-face on site
This workshop is part of an initiative for KT Experiential Learning. The KTeX program focuses on learning through experiences via realistic simulations, gamification and the use of new learning technologies to enable learners to apply their skills more effectively, more quickly and more confidently. Learn More...
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Nov 17, 2021 -
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