ServiceNow Integration
Kepner-Tregoe Certified Apps for ServiceNow
Available KT Apps for ServiceNow
Advanced Incident Management App
Incident Managers can quickly document data during an ongoing incident, while simultaneously tracking what data has been collected, and what critical questions still need to be asked by keeping information visible; all at a glance.
Advanced Problem Management App
In combination with our world-class training, coaching and consulting, this app brings an aligned approach to your Root-Cause-Analysis (RCA), helping to identify true cause and create re-usable knowledge in the process.
Advanced Case Management App
The KT Case Management app will make your support engineers more effective and efficient when solving customer problems by leveraging Kepner-Tregoe’s best-practice troubleshooting methodology and improving your resolution time and customer satisfaction score.
Apps Benefits
Kepner-Tregoe’s best practice
Supports Kepner-Tregoe’s best practice, ITIL®-globally recognized troubleshooting methodology
Service and support enhancement
KT solutions enable your service and support organization to get to root cause faster and improve the customer experience
Consistent problem documentation
Enables consistent problem documentation for easier review and the creation of reusable knowledge
Organization aligning
The KT approach aligns process, capability and technology to increase efficiency and efficacy
Maximizing ROI
Drives adoption and maximizes the ROI of your ServiceNow implementation
Advanced Apps Preview
In combination with our world-class training, coaching and consulting solutions, KT apps for ServiceNow bring an aligned approach to the processes, technology and people strategy.
In combination with our world-class training, coaching and consulting solutions, KT apps for ServiceNow bring an aligned approach to the processes, technology and people strategy.
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