Global reach, local support

Kepner-Tregoe provides global problem-solving and decision-making training, online or in person, in multiple languages. If your country isn’t listed, contact our Headquarters team to be connected with a regional representative.

USA - Global Headquarters UK & Ireland Thailand Singapore Philippines Netherlands Malaysia Japan Italy Germany France China - Taiwan China - Mainland China - Hong Kong Chile Canada Australia & New Zealand

Overview

One of the most important steps in problem solving in a complex or uncertain scenario, is to have a holistic understanding of the situation before making any decision(s) and/or taking any action. Using a structured process, the team can avoid over-generalizations, wrong assumptions of cause and effect, confusion and being overwhelmed by uncertainty. With clarity of the inter-related issues, the problem solver (and team) can take the next steps confidently. This workshop is designed to enhance your problem-solving skills by teaching you proven techniques and methodologies that can be applied to a wide range of challenges. You’ll also explore how AI tools can complement these processes, assess and validate AI data accuracy to support effective problem solving.

Course details

What's Included

What You Get:

  • Led by an expert instructor
  • Access to digital tools and resources
  • Use skills learned immediately on the job
  • Certificate of completion & KT Foundations Badge

Audience

This workshop is ideal for anyone who is required to troubleshoot, perform investigations or root cause analysis (RCA), manage incidents, or conduct problem solving. Functional troubleshooting roles often include service, support, and quality engineers; problem and incident managers; analysts, technicians, designers, R&Ds, auditors, and others responsible for resolution of critical incidents and problems.

Benefits

  • Learn the best-in-class root cause analysis methodology, proven in all types of industries and organizations for over 60 years.
  • Discover the power of KT Clear Thinking and walk away with a framework that integrates easily with Lean, Six Sigma, 8D, ITIL, CAPA, and other methodologies.
  • Apply the skills learned to rapidly identify the cause of problems back on the job.

Skills Developed

  • Understand whether you truly have a cause-unknown problem
  • Obtain a clear, factual description of the problem through rigorous questioning techniques
  • Create and test hypothesis, and confirm root cause before adopting a fix
  • Identify where else the fix may cause problems and prevent unintended consequences
  • Understand how AI can help with data analysis and improve data accuracy to ensure effective problem solving

Kepner-Tregoe Certifications

Prove capability with a credential people recognize. Certification paths run from foundation practitioner to program leader.

KT’s Badge Program
Colleagues brainstorming

Related case study

A 10-year problem solved by looking beyond the obvious.

For a decade, a recurring production problem resisted every fix. So Kepner-Tregoe stopped looking for another answer and started asking better questions — and uncovered what everyone had missed.

Read the story

  • 10

    years

  • 1

    hidden cause

  • €2.8M

    saved annually

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