Careers

Kepner-Tregoe is currently seeking an experienced Consultant with IT Service & Support Management experience to join our team of professionals.

We are a multi-national management consulting and training services company headquartered in Princeton, NJ. For over 60 years, we have proudly provided services to valued clients in a myriad of different industries including manufacturing, technology, oil and gas, mining, and energy market segments. We address functional areas within these market segments such as operations, maintenance, quality control, human resources, and technical support. Typical engagements include business process improvement, shutdown/outage management, step change improvement and service-related problem and incident management projects.

One of our strategic product areas is IT Service Management and Technical Support. We are seeking a consultant with a focus in this area, supporting our training and consulting initiatives that are aimed at improving incident, problem, change and technical support processes and performance.

Consultant – IT Service & Support

As the charismatic consultant we seek, you will work with our clients to improve their operations. To do so, you will need to combine prior industry experience, acquired expertise around the application of our proprietary methodology and an understanding of client business issues. We will depend on you to quickly learn and assimilate new ideas and information and synthesize that knowledge so that it may be applied to solution development for our clients.  You will demonstrate an ability to work independently as well as with other consultants assigned to a project.  Utilizing your master training skills, you will assist with the development of new business and extending our brand in the marketplace.

During an intensive 90-day onboarding process, you will be exposed to the approach and application of our core methodologies. As necessary, we will provide ongoing capability development opportunities to master the application and leadership of all of our technologies.

The company headquarters is located in Princeton, NJ, but Consultants are hired from all locations throughout the continental US. Consultants are expected to establish a home-based office. We will provide telecommunications and other office equipment required to establish this office including laptop, printer and mobile phone.

The primary role of the IT Service & Support Consultant is to learn and then deliver via training, coaching or consulting KT’s proprietary methodologies and practices for problem solving, decision making, process improvement and managing projects.  Consultants are expected to travel widely across geographic regions on an almost weekly basis to develop their capability and/or provide clients with training and consulting services.

• Bachelor Degree in Computer Science, Information Systems, or Engineering (or significant equivalent expertise built on the job)
• Experience in IT Service Management, IT Support and operations
• Five to seven plus years of business-related experience, with increasing levels of responsibility
• Resides near a major airport hub
• Willingness to travel extensively (up to 85%)

• Experience delivering Professional Services (e.g., training, or consulting) and/or IT operations management
• Experience in business process analysis and improvement
• Advanced degree and/or expertise/certification (PMP, ITIL, etc.)
• Project management experience
• Understanding of ITSM tools and landscape
• Demonstrated platform skills/public speaking
• Ability to work independently (without supervision or extensive administrative support)
• Kepner-Tregoe Critical Thinking process training – workshop attendee or Program Leader

• Bonus potential
• Excellent benefits package available
• Access to company’s restricted stock plan (after qualifying period)

Please submit your cover letter and resume to: KTNAHR@kepner-tregoe.com

We are an Equal Opportunity Employer

Kepner-Tregoe is currently seeking an experienced Consultant with Manufacturing Operations & Excellence experience to join our team of professionals.

We are a multi-national management consulting and training services company headquartered in Princeton, NJ. For over 60 years, we have proudly provided services to valued clients in a myriad of different industries including manufacturing, technology, oil and gas, mining, and energy market segments. We address functional areas within these market segments such as operations, maintenance, quality control, human resources, and technical support. Typical engagements include business process improvement, shutdown/outage management, step change improvement and service-related problem and incident management projects.

One of our strategic product areas is in Manufacturing Operations. We are seeking a consultant with a focus in this area, supporting our training and consulting initiatives that are aimed at accelerating asset improvement, structural cost reduction and manufacturing excellence.

Consultant – Manufacturing Operations

In this role, you will work with our clients to improve their manufacturing operations. To do so, you will need to combine prior industry experience, acquired expertise around the application of our proprietary methodology and an understanding of client business issues. We will depend on you to quickly learn and assimilate new ideas and information and synthesize that knowledge so that it may be applied to solution development for our clients.  You will demonstrate an ability to work independently as well as with other consultants assigned to a project.  Utilizing your master training skills, you will assist with the development of new business and extending our brand in the marketplace.

During an intensive 90-day onboarding process, you will be exposed to the approach and application of our core methodologies. As necessary, we will provide ongoing capability development opportunities to master the application and leadership of all our technologies.

The company headquarters is located in Princeton, NJ, but Consultants are hired from all locations throughout the continental US. Consultants are expected to establish a home-based office. We will provide telecommunications and other office equipment required to establish this office including laptop, printer and mobile phone.

The primary role of the Manufacturing Operations Consultant is to learn and then deliver via training, coaching or consulting KT’s proprietary methodologies and practices for problem solving, decision making, Diagnostics and process improvement. Consultants are expected to travel widely across geographic regions on an almost weekly basis to develop their capability and/or provide clients with training and consulting services.

• Bachelor Degree in Engineering (e.g. Industrial, Mechanical, Electrical) (or significant equivalent expertise built on the job)
• Experience in Manufacturing Excellence
• Five to seven plus years of business-related experience, with increasing levels of responsibility
• Reside near a major airport hub
• Willingness to travel extensively (up to 85%)

• Experience delivering Professional Services (e.g., training, or consulting) and/or manufacturing operations management
• Experience in business process analysis and improvement
• Advanced degree and/or expertise/certification (PMP, Lean Six Sigma, etc.)
• Project management experience
• Understanding of Business Process/Continuous Improvement tools
• Demonstrated platform skills/public speaking
• Ability to work independently (without supervision or extensive administrative support)
• Kepner-Tregoe Critical Thinking process training – workshop attendee or Program Leader

• Bonus potential
• Excellent benefits package available
• Access to company’s restricted stock plan (after qualifying period)

Please submit your cover letter and resume to: KTNAHR@kepner-tregoe.com

We are an Equal Opportunity Employer

Passionate about partnering with clients and truly making a difference?

Enjoy business travel?

Looking for a flexible schedule?

If so, we need to talk!

We are a multi-national management consulting and training services company headquartered in Princeton, NJ. For over 60 years, we have proudly provided services to valued clients in a myriad of different industries including manufacturing, technology, oil and gas, mining, and energy market segments. We address functional areas within these market segments such as operations, maintenance, quality control, human resources, and technical support. Typical engagements include business process improvement, shutdown/outage management, step change improvement and service-related problem and incident management projects. We are currently seeking a Junior Consultant to join our dedicated team of professionals.

Junior Consultant

As the charismatic consultant we seek, you will work with our clients to improve their operations. To do so, you will need to combine prior industry experience, acquired expertise around the application of our proprietary methodology and an understanding of client business issues. We will depend on you to quickly learn and assimilate new ideas and information and synthesize that knowledge so that it may be applied to solution development for our clients.  You will demonstrate an ability to work independently as well as with other consultants assigned to a project.  Utilizing your master training skills, you will assist with the development of new business and extending our brand in the marketplace.

During an intensive one-month onboarding process, you will be exposed to the approach and application of our core methodologies. As necessary, we will provide ongoing capability development opportunities to master the application and leadership of all of our technologies.

• Experience facilitating learning experience in a business setting
• Minimum of 5 years’ experience gained in a service support or manufacturing/operational setting
• Management experience or other positions of responsibility where personal actions and behavior have a high impact
• Successful leadership of and involvement in addressing complex, business-critical issues, or management of operations projects, such as production improvement initiatives or shutdown/outage events
• Understanding of current management principles and practices (e.g., Lean, Six Sigma, ITIL or other related industry practices)
• Spanish or French fluency is strongly preferred
• Willingness to travel to clients (up to 85%)

Our consulting workforce is comprised of talented, diverse, and experienced professionals with educational backgrounds in engineering, business, and the liberal arts. All of our Consultants were successful in their fields prior to joining the company and all have since developed their capability as Consultants working with clients to support their operational improvement objectives.

Our company headquarters is located in Princeton, NJ, but Consultants are hired from all locations throughout the continental U.S.

Submit your cover letter and resume to: KTNAHR@kepner-tregoe.com

We are an Equal Opportunity Employer

Since 1958, Kepner-Tregoe (KT) has been the leader in critical thinking. We train others in our proven methodology and provide consulting solutions to help our clients solve problems and create sustainable change. We take our mission to empower others seriously. Our blend of training and consulting is unique and a major differentiator for us, and our employees take pride in helping clients become more capable and successful problem solvers and decision-makers. We look forward to finding new employees who share our commitment to learning and growth.

Our Associate/Senior Associate will deliver training and operational improvement engagements. To do so, you will need to combine prior industry and functional experience, acquired expertise around the application of our proprietary methodology and an understanding of client business issues. We will depend on you to deliver our services, establish strong relationships and extend KT’s brand in the marketplace.

As an Associate/Senior Associate, you will deliver training and consulting services employing KT’s proprietary processes: these include assessing the situation, analyzing problems, identifying root cause, developing solutions, making decisions, and defining implementation and risk management plans. Our training-focused engagements typically involve 1-2 consultants; our consulting engagements typically involve 2-4 consultants, so our clients get to know and trust you, in both independent and team-based settings. We are a highly collaborative organization and you will work with your colleagues in sales, marketing, finance and consulting.

The ideal candidate will have an enthusiasm for developing relationships and strive to provide measurable results. We will help you develop master training skills and enhance your project and people management skills. You will enhance the KT brand and build client relationships through leading workshops and leading or participating on project teams.

As KT’s clients are located across Southeast Asia and Greater China, our Associate/Senior Associates travel regularly with up to 75% of your time being spent on the road. You will work in deadline-oriented, fast-paced environments. Our Associate/Senior Associate work everywhere from hi-tech office buildings to large, industrial manufacturing plants. If you thrive on learning, and applying ideas and new information to solutions for our clients, talk to us.

• Lead the delivery of training, coaching and consulting services to clients
• Manage projects and produce deliverables that achieve project objectives
• Collaborate with Customer Relationship Managers to understand client needs, develop proposals, and present to clients.
• Role model KT thinking processes
• Apply account management principles and practices to ensure KT provides services that help our clients improve business performance, and create successful, long term partnerships with KT.
• Develop relationships with various levels within client organization
• Leverage on social media for the purpose of positioning and KT brand awareness

Education / Qualifications

• Possession of a Bachelor’s degree is essential
• Possession of an MBA or other relevant higher qualification or progression towards obtaining such a qualification would be seen as desirable

Experience

• Minimum 5 years working experience, including preferably experience in manufacturing operations, service sales/operations, learning & development, and professional services (consulting),
• Training or consulting experience, in a consulting firm or company-internal team (i.e. Continuous Improvement, Op Ex group) would be an advantage
• Experience in semiconductors, information technology & communications and automotive industries would be an advantage

Key Skills / Personal Attributes

• Certifications such as ITIL, PMP, Lean, or Six Sigma preferred; especially if applied in an operational or service environment (i.e. manufacturing, quality, engineering, call center, help desk, etc.)
• Be self-motivated, possess strong time management skills and be able and willing to work on your own when necessary; strive in ambiguity
• Strong business acumen – analytical and logical, and able to see connections to the client’s strategic and operational business priorities
• High level verbal and written communications skills, must be able to articulate and present a complex idea or set of ideas in a simple and easy way on paper or verbally, able to influence and persuade
• Excellent presentation skills (PowerPoint, Visio)
• Fluency in English and Chinese Language both written and verbal
• Be able to establish professional and personal credibility with clients quickly
• Be naturally comfortable engaging in conversations with various levels (e.g. worker, supervisor, officers, managers, senior management)
• Able to work in a team environment, being satisfied with the personal recognition that comes as a member of the team and not be driven by need for personal recognition at the expense of the team or the team result
• Possess strong listening skills

We are hiring consultants in the Netherlands.

We are open to candidates of differing levels of experience for these varied and dynamic roles. There are openings for candidates early in their careers, who will focus on delivering training and consulting, both on client sites and remotely. We are also interested in those with more experience, who may have a track record of acquiring and then servicing new clients.

Industry experience in areas such as automotive, pharmaceuticals, semiconductors and IT Service is an advantage, but not essential.

You will spend an intensive period getting to know KT’s unique and powerful approach to training and consulting, as well as how to generate and develop business and manage projects, giving you an excellent platform on which to develop your career within KT. The role comes with a competitive salary and bonus package.

Business fluency in English is essential for all applicants

Proficiency in German is an advantage, but not required.

• Adapt to customers, confidently deliver presentations and workshops, and demonstrate teamwork, autonomy and initiative in a wide range of situations
• Be flexible enough to structure your own work to achieve business goals
• Develop confidence initially in teaching and coaching KT’s unique critical thinking methods, before broadening your experience in consulting and facilitation work, as well as business development
• Work both as a sole KT consultant delivering training for the client, and as part of a larger project/ country team
• Be supported in developing new business with existing clients as well as in growing your own client base
• Work flexibly – you may be:
  • Travelling to clients, primarily in your home country and other parts of Europe
  • Working remotely (from home) with those clients
• Work closely with existing customers to develop their thinking capability and resolve key business issues
• You will also work closely with our customer service and marketing teams on business development & marketing activities, for example, running a short webinars or writing blogs.

For a less experienced consultant role, this may be your second or third position. A Bachelor’s Degree or equivalent is a minimum requirement. You may also have strong experience with effective communication, for example teaching, training, customer service.

Additionally, for the more experienced roles, we are also looking for people with a track record in effective client relationship-building and account management. You may have a track record in selling services or designing solutions based on client needs.

Wir stellen Berater/Trainer in wichtigen europäischen Märkten — Großbritannien, Deutschland und den Niederlanden — ein. Mit dieser Anzeige suchen wir nach Verstärkung für unser deutsches Team.

Für diese abwechslungsreiche und dynamische Aufgabe sind wir offen für Bewerberinnen und Bewerber mit unterschiedlichem Erfahrungsstand. Wir suchen nach Kandidaten, die vorrangig Schulungen und Beratungen durchführen werden, sowohl beim Kunden vor Ort als auch online vom Home Office aus. Es ist denkbar, dass Sie erst am Anfang Ihrer Karriere stehen, oder Sie verfügen bereits über Berufserfahrung.

Sie werden eine intensive Zeit damit verbringen, die Kepner-Tregoe-Prozesse kennenzulernen, und wie man diese in mehrtägigen Workshops an Kunden aus unterschiedlichen Branchen vermittelt. Dies bietet Ihnen eine hervorragende Plattform, um Ihre Karriere bei KT zu entwickeln. Die Stelle ist mit einem wettbewerbsfähigen Gehalt und Bonuspaket verbunden.

Sie verfügen über einen Hochschulabschluss, mindestens Bachelor oder gleichwertig. Branchenerfahrung in Bereichen wie Automotive, Pharma, Halbleiter oder IT-Service ist von Vorteil, aber kein Muss.

Deutsch als Muttersprache oder gleichwertig sowie verhandlungssicheres Englisch sind notwendige Voraussetzungen für Bewerber. Niederländisch wäre eine willkommene Ergänzung.

Sie wohnen in Deutschland, möglichst in Reichweite eines Verkehrsflughafens, um ohne übermäßigen Zeitaufwand zu Kunden in Deutschland und gelegentlich auch im Ausland anreisen zu können.

• Sie können sich auf Kunden einstellen, selbstbewusst Präsentationen und Workshops abhalten und in einer Vielzahl von Situationen Teamarbeit, Selbstständigkeit und Initiative zeigen
• Sie sind flexibel und strukturieren Ihre eigene Arbeit so, dass geschäftliche Ziele erreicht werden
• Sie arbeiten eigenverantwortlich als KT-Trainerin oder -Trainer und führen Schulungen beim Kunden durch. Darüber hinaus sind Sie Teil des deutschen und des europäischen Teams und arbeiten in verschiedenen Projekten mit
• Sie arbeiten flexibel und werden
  • zu Kunden reisen, vor allem in Deutschland, aber auch in anderen europäischen Ländern,
  • vom Home Office aus mit Kunden, Kolleginnen und Kollegen zusammenarbeiten
• Sie arbeiten eng mit bestehenden Kunden zusammen, um deren Fähigkeiten zur Problemlösung zu entwickeln und um die Lösung wichtiger Unternehmensprobleme zu moderieren
• Darüber hinaus werden Sie eng mit unserem Kundenservice und unseren Marketingteams bei Geschäftsentwicklungs- und Marketingaktivitäten zusammenarbeiten, z.B. bei der Durchführung von kurzen Webinaren oder beim Schreiben von Blogs.