
Problem Analysis Improves Productivity
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For over sixty years, Kepner-Tregoe has empowered companies to solve millions of problems. We have trained millions of people worldwide in nearly every industry. KT methodology empowers individuals to show unprecedented improvements in productivity, increased efficiency, as well as greater customer satisfaction.
Our workshops are designed to be delivered to meet every organization’s needs and support continuous improvement once the training sessions are complete. Participants leave our workshops armed with premier support materials including cloud software to ensure they’re making an impact back on the job.
"In utilizing Kepner-Tregoe training and coaching for our projects, we have a documented return on investment greater than 3000%. "
Joel Beezhold, Vice President Global Operations, Yanfeng Automotive Interiors
"When people ask me, what’s KT? I tell them it’s taking the complex, making it simple, applying logic & rational thinking, giving you peace of mind when you are in crisis. That’s KT! "
Mags Kelly, AD, International Customer Service Excellence, Allergen GCSP
As you prepare your people and teams for the Future of Work, the Problem Solving & Decision Making (PSDM) workshops will empower them with a critical thinking framework and the necessary skills to succeed.
Our step-by-step process empowers your employees to successfully solve problems, make informed decisions, analyze risks and opportunities, prioritize issues, and develop skills to transform your people into future leaders.
The gold standard in Critical Thinking training for 60 years has transformed people worldwide
Learn to diagnose, solve, and prevent the reoccurrence of your toughest technical problems
A virtual, instructor-led course to learn KT problem solving processes from wherever you are
Practice problem-solving scenarios under pressure so you can troubleshoot faster back on the job
Find the KT Problem Solving & Decision Making workshop that best fits your organization's needs
Do your ITSM and Tech Support teams spend more time firefighting than delivering the world-class support your customers expect? Are recurring incidents, problems, and escalations hurting your reputation and bottom line?
We can help you take control by empowering your organization with best-of-breed training and skill development programs. Our scalable, data-driven approaches measurably lower costs, improve IT stability and help you to improve customer service.
Take control of major incidents to restore service faster through KT's ITIL® recognized methodology
Increase your IT stability by reducing time-to-resolution through KT's ITIL® recognized methodology
Learn to protect your organization from change-related incidents through up-front risk assessment
Learn the five basic steps of troubleshooting with this introductory simulation-based workshop
Find the KT IT Service Management & Tech Support workshop that best fits your organization's needs
Achieve—and sustain—operational excellence. With Kepner-Tregoe’s Operational Improvement & Troubleshooting training, your team has access to a systematic approach to troubleshoot problems, eliminate waste and manage operational change.
Based on nearly 60 years of proven experience working with all types of organizations, Kepner-Tregoe’s Operational Improvement & Troubleshooting training is designed to equip you, and your team, with the capabilities and hands-on skills needed to sustain results.
Learn operational troubleshooting skills to find root cause faster and boost asset performance
Learn to diagnose, solve, and prevent the reoccurrence of your toughest operational problems
Learn the five basic steps of troubleshooting with this introductory simulation-based workshop
KT's FDA-recognized framework to close out deviations with well-documented investigations
Find the KT Operations Troubleshooting workshop that best fits your organization’s needs
Every member of a project team contributes to the success—or shortfall—of a project. That’s why the Kepner-Tregoe Project Management Training Suite addresses the skills and responsibilities needed at every level of project involvement.
Why KT Project Management
Take on any project with confidence with KT's proven approach for achieving project results
Designed for intact project teams to learn new skills while applying them to a critical project
Cut to the chase for just the right amount of project knowledge to manage your projects
Find the KT Project Management workshop that best fits your organization’s needs
Leaders within an organization are the go-to resource when it comes to making decisions, solving problems and developing the best strategy to move forward. That’s why it’s essential to establish a systematic approach to evaluate data, assess strategic options, set priorities and make decisions to best guide your teams in their day-to-day execution. With Kepner-Tregoe’s Leadership Development training, your leaders, whether emerging or well established, will hone their clear thinking skills—and learn how to systematically apply these skills in all types of situations.
Develop your own internal trainers to scale KT problem solving across your organization
Learn to lead problem solving teams and coach others to improve their troubleshooting
Make better, data-driven decisions so you can make a significant impact back on the job
Build decision making skills so your leaders can implement strategy more effectively
Find KT Leadership Development workshop that best fits your organization’s needs