GBR

Incident Mapping

Available as:

  • In-house class
  • Public class
  • Virtual
  • In-Person

Duration/days:

2

Languages:

DE
EN
NL

Essentials

Have you ever come across an issue that seems impenetrable or unsolvable? With Kepner-Tregoe’s Incident Mapping workshop, you will discover how to bring greater clarity to tough situations quickly. These challenging situations are usually bound by several closely related themes. KT Incident Mapping can systematically identify these issues providing a clear and complete overview of the incident to determine the best way forward.

What You Get

  • 2 days led by an expert instructor
  • Skills to distill a complex situation to a single visual map
  • Certificate of completion
  • Certification Credits : 1.4 CEUs
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  • Malaysia
  • Singapore
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    Contact us for future workshop dates
    Contact us for future workshop dates
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In this county services are provided by the official KT licensee.

* Before applicable taxes

Class seats guaranteed with payment. Seat reservations held for 72 hours.

Contact us to inquire for more details or have the workshop customized upon your corporate needs.

  • Audience

    Ideal for quality managers, analysts, problem and incident managers, environmental health and safety officers, auditors, technicians, engineers, and others responsible for resolution of critical incidents and problems.

  • Benefits

    • Learn how to display essential connections and potential solutions through visual maps of mutual relationships and interdependencies
    • Increase clarity of the situation to regain control, take appropriate actions, and prevent future incidents
    • Share knowledge and lend insight as part of a live facilitation or “post mortem” analysis
    • Distill a complex situation with many moving and dependent parts down to a single visual map so that all possible contributing factors can be captured and analyzed
  • Skills Developed

    • Leverage our proven eight-step Incident Mapping process to more effectively and efficiently determine the cause—and solution
    • Create a dynamic, systematic visual approach to illustrate the contributing factors, causes, and consequences of a problem
    • Identify breached barriers
    • Evaluate real-world situations and best practices, and apply that learning to make immediate contributions back to your organization
  • Return on Investment

    • Fitzpatick Nuclear Power Plant avoided $500K a day in lost revenue and replacement power costs by quickly locating and resolving a pressing issue
    • A major organization operating in the Finance Sector reduced the cost of IT incidents by almost $600m
    • A company whose market position had fallen to 9th place was able to reclaim it’s Number One spot
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