Capability Development

Critical Thinking & Capability Development

Performance Optimization Experts

A lifetime of value. KT builds advanced critical thinking skills that optimize data, knowledge and experience to solve problems, make decisions, set priorities and manage risk. KT provides a foundation for working purposefully in a challenging environment.

By integrating skills application during training and arming learners with ongoing support, Kepner-Tregoe bridges the lessons of training to their sustained use on the job. It is not unusual for people to credit KT as essential to their success.

Our Workshops

For individuals individuals
For teams or groups teams
Professional Development
Format
Languages
Clear all
All workshops: 17
Problem Solving and Decision Making

Languages:

CN
DE
EN
FR
JP
NL

Available as:

  • For individuals
  • For teams or groups

Essentials

When faced with problems, decisions, risks, opportunities and concerns, you need the right answers - and fast. For over 60 years, KT's Problem Solving & Decision Making workshops have been helping teams and individuals think clearly to: find the root cause of problems faster, make better decisions, manage risks and opportunities, prioritize & plan the resolution of concerns and ask sharper, more incisive questions. KT's instructors will ensure you're ready to use these skills back on the job to make an impact where you work.

Root Cause Analysis

Languages:

CN
DE
EN
FR
JP
NL

Available as:

  • For individuals
  • For teams or groups

Essentials

Kepner-Tregoe's Root Cause Analysis (RCA) training equips individuals and teams with the tools to systematically find the root cause of problems and prevent them from reoccurring. As the world's leading troubleshooting company, KT has led major investigations in every industry and environment possible. This workshop brings that wealth of experience to the classroom so you can learn and practice root cause analysis skills and make an immediate impact back on the job.

Problem Management

Languages:

CN
DE
EN
FR
NL

Available as:

  • For individuals
  • For teams or groups

Essentials

Kepner-Tregoe’s Problem Management workshop provides a time-tested, systematic approach to help resolve technical and IT issues and get to root cause fast. Our best practice ITIL®-recognized troubleshooting methodology helps minimize negative business impact and increase IT stability. This is accomplished by reducing time-to-resolution through efficient data gathering and analysis, objective-driven resolution, and successful implementation for rapid recovery.

Major Incident Management

Languages:

EN

Available as:

  • For individuals
  • For teams or groups

Essentials

Take control of your Incident Management with Kepner-Tregoe’s Major Incident Management workshop. Designed for learners looking to expand their knowledge and performance, this workshop brings higher quality, more consistency, and greater speed to the incident handling process by improving the underlying quality and consistency of troubleshooting. Our ITIL®-recognized and interactive approach helps you restore service more effectively, while managing risk and communicating confidently under pressure.

The KT Problem Solving Learning Path

Languages:

EN

Available as:

  • For individuals

Essentials

In this era of digital transformation, an agile mindset is required to quickly assess complex situations, solve problems, and make good decisions. The KT Problem Solving Learning Path provides a foundational understanding of Kepner Situation Appraisal and Problem Analysis methodologies combining the power of dynamic application-based eLearning with practical exercises and live coaching. This helps learners discover how to successfully apply critical thinking and rational process to real world issues.

Decision Making for Leaders

Languages:

DE
EN
FR

Available as:

  • For individuals
  • For teams or groups

Essentials

Kepner-Tregoe's Decision Making for Leaders training provides a scalable, systematic approach to making strategic, operational and tactical decisions across your organization. As pioneers of decision science, Kepner-Tregoe has been helping executives, business leaders, and workers at all levels make difficult decisions for over 60 years. This unique, one-day workshop brings that wealth of experience to the classroom so you can learn to avoid decision-making biases, practice new skills, and make an immediate impact back on-the-job.

Professional Development
Format
Languages
Clear all
All workshops: 13
Problem Solving and Decision Making

Languages:

CN
DE
EN
FR
JP
NL

Available as:

  • For individuals
  • For teams or groups

Essentials

When faced with problems, decisions, risks, opportunities and concerns, you need the right answers - and fast. For over 60 years, KT's Problem Solving & Decision Making workshops have been helping teams and individuals think clearly to: find the root cause of problems faster, make better decisions, manage risks and opportunities, prioritize & plan the resolution of concerns and ask sharper, more incisive questions. KT's instructors will ensure you're ready to use these skills back on the job to make an impact where you work.

Root Cause Analysis

Languages:

CN
DE
EN
FR
JP
NL

Available as:

  • For individuals
  • For teams or groups

Essentials

Kepner-Tregoe's Root Cause Analysis (RCA) training equips individuals and teams with the tools to systematically find the root cause of problems and prevent them from reoccurring. As the world's leading troubleshooting company, KT has led major investigations in every industry and environment possible. This workshop brings that wealth of experience to the classroom so you can learn and practice root cause analysis skills and make an immediate impact back on the job.

Problem Management

Languages:

CN
DE
EN
FR
NL

Available as:

  • For individuals
  • For teams or groups

Essentials

Kepner-Tregoe’s Problem Management workshop provides a time-tested, systematic approach to help resolve technical and IT issues and get to root cause fast. Our best practice ITIL®-recognized troubleshooting methodology helps minimize negative business impact and increase IT stability. This is accomplished by reducing time-to-resolution through efficient data gathering and analysis, objective-driven resolution, and successful implementation for rapid recovery.

Major Incident Management

Languages:

EN

Available as:

  • For individuals
  • For teams or groups

Essentials

Take control of your Incident Management with Kepner-Tregoe’s Major Incident Management workshop. Designed for learners looking to expand their knowledge and performance, this workshop brings higher quality, more consistency, and greater speed to the incident handling process by improving the underlying quality and consistency of troubleshooting. Our ITIL®-recognized and interactive approach helps you restore service more effectively, while managing risk and communicating confidently under pressure.

Decision Making for Leaders

Languages:

DE
EN
FR

Available as:

  • For individuals
  • For teams or groups

Essentials

Kepner-Tregoe's Decision Making for Leaders training provides a scalable, systematic approach to making strategic, operational and tactical decisions across your organization. As pioneers of decision science, Kepner-Tregoe has been helping executives, business leaders, and workers at all levels make difficult decisions for over 60 years. This unique, one-day workshop brings that wealth of experience to the classroom so you can learn to avoid decision-making biases, practice new skills, and make an immediate impact back on-the-job.

Troubleshooting Simulation

Languages:

DE
EN
JP

Available as:

  • For individuals
  • For teams or groups

Essentials

The KT Troubleshooting Simulation invites learners to practice their problem-solving skills in a safe-to-fail virtual environment and accelerate the transfer of skills from the classroom to back on the job. Learners are challenged to apply their skills quickly and efficiently under pressure, including group discussions and real-time coaching from the instructor.

Training Delivery Options

  • Public Classes

    Kepner-Tregoe workshops are held in most major cities throughout the world and are open for enrollment with the option to attend a public or a virtual class at a time that suits your schedule. You will learn KT concepts and practice realistic case studies with peers from many different industries. Also offered is self-paced eLearning for introductory courses or to reinforce past learning.

  • On-Site Classes

    Bring training directly to your team. Training can be delivered on site at your company at the time and location of your choice. Classes include realistic examples, extensive case studies, application on real issues, and one-on-one coaching led by a highly trained KT facilitator. Learning can be tailored to address real issues and opportunities your company is facing right now. All classes come with the option to be delivered virtually.

  • Self-Paced Learning

    Learners study at their own pace and according to their personal schedules. This means more convenience and less disruption. Designed with a dynamic mix of media to maximize engagement and learning retention. Includes learning materials and a knowledge assessment at the end of each course.

Client Testimonials

Contact Us

For inquiries, details, or a proposal!