Quality improvements can deliver far-reaching value to an organization when they move key metrics in the right direction, for example reducing costs, increasing customer satisfaction, or improving employee engagement. In regulated industries, quality improvements may be required to comply with regulated standards through improving investigations, corrective/preventive actions, and reporting.
In IT support and service management organizations, quality is pursued by finding ways to accelerate and improve issue resolution. Manufacturers improve quality by eliminating deviations, reducing rework and waste, and improving throughput. Ultimately improving quality increases customer satisfaction and is achieved best by working proactively to avoid problems ever occurring.