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The New World: What do Agile and DevOps mean for ITSM and ITIL®

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Faster, better, cheaper: Finding the fast lane in a data-driven world

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Think Clearly – Beware the Curse of Sloppy Thinking

Attention

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Process Knowledge and Content Knowledge. Which is more important?

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Fat Results from Lean Implementation – Part 2

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Lean’s Unnoticed Waste

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Fat Results from Lean Implementation

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Watch out, our brain is playing games.

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