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Consequences and Human Performance

Some jobs are better than others, but cleaning the pit is a downright nasty job. At this plant, equipment is set in a two and a half story pit that must be cleaned regularly for the production line to function properly. The plant is hot and dirty, but the pit is worse. Unsurprisingly, no one wanted to do it..

The Learning Revolution – Problem Solving in the Age of Experiential Learning

In the age of agility, new generations of employees & the pressure to do more with less, experiential learning is becoming essential to success.

Oil Refinery Avoids Shut Down Through Structured Root Cause Analysis

Operational Excellence Crossroads: Humans and Machines

Operational Excellence through Organizational Discipline

Future-Proofing Your Organization

Many of today’s organizations and their employees are anchored by beliefs and behaviors of the past and struggle to understand and embrace the future before them…

Achieving Service Excellence in Major Incident Management

The Customer Manifesto

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