Join Bright Talk hosted webcast on Thursday, September 6, 2012.
Register here: http://www.brighttalk.com/r/c8j
Join Jason Rosenfeld, Service Management Practice Lead at Cask, LLC and Christoph Goldenstern of Kepner-Tregoe as they discuss:
- Origin of the Kepner-Tregoe methodology and its role in Incident and Problem Management
- How to improve IM & PM at the “how to” level
- A sense of what KT process is about (via a short process demo)
- How to make improvements stick
- What is the potential ROI of a rational process-based approach to Incident and problem Management