GBR

Webcast: How to Become an Incident & Problem Management Superstar

Oct 12, 2012
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Join Bright Talk hosted webcast on Thursday, September 6, 2012.
Register here: http://www.brighttalk.com/r/c8j

Join Jason Rosenfeld, Service Management Practice Lead at Cask, LLC and Christoph Goldenstern of Kepner-Tregoe as they discuss:

  • Origin of the Kepner-Tregoe methodology and its role in Incident and Problem Management
  • How to improve IM & PM at the “how to” level
  • A sense of what KT process is about (via a short process demo)
  • How to make improvements stick
  • What is the potential ROI of a rational process-based approach to Incident and problem Management

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