"When managing complex problems, you cannot afford to blink. In a split second, big things can happen. Clear analysis and systematic thinking as described by KT is the way to go."
A few words about the Financial Services Industry
Financial Services is currently witnessing an acceleration in the evolution of technology which represents both a risk and an opportunity to every player. This tidal wave of advancement is completely restructuring the landscape of the industry and enabling agile companies to create new products and better serve both traditional and new customers. Firms face unrelenting pressure to boost productivity through the digitization of both business processes and their shifting workforces. Operating within a tightly regulated environment, financial services firms in every sector face stiff competition and growing pressure to adapt and change.
As the industry becomes increasingly digitized, the Kepner-Tregoe troubleshooting approach has been integrated into leading service management organizations. Working with KT helps companies improve customer support and accelerate resolution of critical IT issues. ITSM consulting and capability development services from Kepner-Tregoe are best-of-breed based on the immediacy and depth of their impact. They measurably lower costs, heighten confidence, and help companies provide a better overall customer experience.
KT improves the way work is done at financial services companies in a variety of ways. Our analytic approach to decision making is used by executives to use structured thinking and relevant data to make better decisions and to reduce risk. Our analytic processes are integrated into Lean initiatives in back-office operations to resolve the problems that help eliminate waste and improve the achievement of key results.
To learn more about Kepner-Tregoe consulting and training solutions for the Financial Services industry, contact Kepner-Tregoe.
Adding a host of slick new technology features gives financial institutions leverage to retain and acquire new customers. This race to be the first to add new technology has IT staff committed to daily firefighting just to keep their systems up and running with little hope of handling the mounting quantity of problems that continue to threaten their organizations.
While Incident Management seems to be the best approach to our ever-changing IT environment, the author demonstrates the value of addressing problems at the source. In this case study, an organization focused on Problem Management to dramatically reduce IT costs and regain first place in the market.
The “how-to of problem management”—Kepner-Tregoe structured thinking (recognized by ITIL) begins with a focused problem statement.
In organizations that rely heavily on IT systems, major incidents don’t occur too often but when they do, a rapid, planned response is critical. For major incidents, the cost of the impact far exceeds the cost of resolution, and the key success factors are response time and the quality of the response to the issue.
"I have found my association with Kepner-Tregoe to be a very rewarding one throughout the years and am glad to have had the opportunity to teach the best Problem Solving/Decision Making course I have seen in my over 30 years as a training professional."
After seeing the power of the process, while co-facilitating a problem analysis investigation on a priority-1 IT issue, A bank manager at a leading U.S. bank commented, 'Now, how can I become a KT Ninja?'"
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