详细内容

  • 类型。学习
  • Time: 10 hours
  • 费用。已付费

This badge earner has completed the KT Problem Analysis Learning Path. They have acquired the foundational skills to understand how to clearly describe a problem, compare it to similar things that do not have the problem but could, develop and test hypotheses and confirm the true cause of a problem before taking action to implement a fix. They are able to ask specific questions to gain clarity, identify missing information and arrive at clear, data-driven conclusions under time pressure when needed.

Earning Criteria

The person having earned this badge has successfully completed the KT Problem Analysis Learning Path eLearning modules for Problem Analysis and;

Has attended at least one 2-hour coaching session to review and discuss their practical application work.

Skills Gained:

Click any of the categories to the right to show specific skills gained:

Badge

Critical thinking

  • Correct Approach
  • Appropriate Involvement
  • Clear Communication

KT问题分析

  • Data Gathering
  • Hypothesis Testing
  • Thinking Beyond the Fix

Questioning Skills

  • Expand Understanding
  • Clarify Context
  • Confirm Specifics

问题解决

  • Efficient use of Processes
  • Reliable Results
  • Resolution under Pressure

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