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How to become an Incident & Problem Management Superstar

Webcast presented by Christoph Goldenstern, Global Vice President at Kepner-Tregoe, and Jason Rosenfeld, ITSM Practice Lead at Cask.

Key take-aways from this presentation

  • Origin of the Kepner-Tregoe methodology and its role in Incident and Problem Management
  • How to improve IM & PM at the “how to” level
  • A sense of what KT process is about (via a short process demo)
  • How to make improvements stick
  • What is the potential ROI of a rational process-based approach to Incident and problem Management

Available now at: http://www.brighttalk.com/webcast/534/53885

 

 

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