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  • Type: Learning
  • Time: 10 hours
  • Cost: Paid

This badge earner has completed the KT Problem Analysis Learning Path. They have acquired the foundational skills to understand how to clearly describe a problem, compare it to similar things that do not have the problem but could, develop and test hypotheses and confirm the true cause of a problem before taking action to implement a fix. They are able to ask specific questions to gain clarity, identify missing information and arrive at clear, data-driven conclusions under time pressure when needed.

Earning Criteria

The person having earned this badge has successfully completed the KT Problem Analysis Learning Path eLearning modules for Problem Analysis

Has attended at least one 2-hour coaching session to review and discuss their practical application work

Skills Gained:

Click any of the categories to the right to show specific skills gained:


Critical thinking

  • Correct Approach
  • Appropriate Involvement
  • Clear Communication

KT Problem Analysis

  • Data Gathering
  • Hypothesis Testing
  • Thinking Beyond the Fix

Questioning Skills

  • Expand Understanding
  • Clarify Context
  • Confirm Specifics

Issue Resolution

  • Efficient use of Processes
  • Reliable Results
  • Resolution under Pressure

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To verify a person's badge, simply enter the individual’s last name/surname and the country in the search fields and a list of matches will be displayed. Make sure you have the correct spelling and full last name for the badge holder you wish to find and the country where they are employed.

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