Operational Excellence
Grand Winner
BJC Healthcare

BJC’s systematic tactical and strategic implementation of KT’s processes, led by senior management in an implementation throughout the organization, had a net positive impact of more than $16m saved.

Single Use of Process
Kaiser Permanente

Kaiser Permanente’s project was designed to ensure the comprehensive capturing of all services provided at an owned hospital. KT Business Process Mapping and KT Project Management were combined to create a system which ensures that charges and supporting medical documentation are captured at the right point in the overall process, eliminating missed charges and additional work down stream in the process. The result: an estimated $85M increase in additional charges captured over the prior year – an increase solely attributed to enhanced business processes.

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