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TestProd

Collaboration under pressure

Team development initiatives can help move employees from a fire-fighting mentality to a team with purpose and structure. Effective programs provide teams with a common language and set of skills to resolve issues, make decisions, plan ahead, and execute responsibilities.

By training teams and facilitating their use of new skills, teams become more self-sufficient, and organizations operate more efficiently. Team development increases the ability to collaborate under pressure and leverages the team’s collective brainpower to resolve problems and manage risk.

What Diagnostics Is

Building powerful teams improves business outcomes

  • Collaborative cultures outperform all others

    Collaboratively addressing daily operational issues is clearly the way forward. Providing team members with a common approach and language for issue resolution helps team members effectively contribute every day.

  • Empowerment needs enablement

    Delegating responsibility is not enough. Teams become empowered by addressing gaps in their knowledge, skills, and support infrastructure. This begins by identifying specific needs and how teams can better meet them.

  • Team development provides skills for:

    Fast resolution of day-to-day issues × Structured meetings that drive effective action × A shared approach that leverages brainpower × Practices that separate assumption from facts × Analytic problem-solving and decision-making abilities × Risk management discipline.

  • Good teams need good leaders

    Teams require leaders who advise, facilitate and coach their colleagues as they collaborate. Leadership training helps them to role model and support their colleagues, sustaining improvements to the way work is done.

Build a more agile, competitive organization

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Team development produces tremendous results in organizations – from start-ups to Fortune 500 companies. Whether team members are working side-by-side, remotely, or from distant global locations, when teams are primed to identify and set their priorities, apply analytic thinking to resolving issues, and to tackle difficult business challenges, the promise of today’s flatter, global and more agile organizations is within reach.

Success Stories

Challenge

BAE Electronic Solutions (ES) in Manassas, Virginia, was using multiple troubleshooting approaches with inconsistent, time-consuming results; and clients were noticing.

$2M+

savings from 10 largest applications

68

applications in 18 months

Results

In 18 months, BAE Manassas documented 68 applications with the 10 largest yielding over $2 million in savings. Positive cultural changes came from increased interaction among the technical team, improved productivity, and better morale. Customer quality assurance audits reported marked improvements in BAE’s ability to troubleshoot issues quickly.

Read full case study

Challenge

At a medical equipment plant in North America, the plant produces top-selling, high-tech products. When a quality issue halted production of an expensive, high-demand product, efforts to solve the problem quickly were derailed by the sheer quantity of relevant data and alternatives.

8-10%

increase in product output

Results

Product output climbed 8-10%. Improved quality reduced warranty costs. Time spent solving problems fell. Many future problems were avoided because areas of variability were identified and process improvements were made.

Read full case study

Challenges

Deutsche Bank has more than 78,000 employees, more than 2,700 branches in 70 countries and assets of almost $2 trillion. With teams of problem managers at multiple locations across the globe, the challenge was each siloed group of problem managers was using different root cause analysis (RCA) and incident management tools to address client incidents at a local level—but they couldn’t seem to reduce the number of incidents or the time required to solve them.

50%

reduction in client-facing incidents

20%

reduction in year two

Results

What was discovered was that process training resolved the toughest problem management challenges in a global IT environment. Read full client success story including second global bank success.

Read full case study
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