Root Cause Analysis

Anyone who is required to troubleshoot, perform investigations or root cause analysis (RCA), manage incidents, or conduct problem solving. Functional troubleshooting roles often include service, support, and quality engineers; problem and incident managers; analysts, technicians, auditors, and others responsible for resolution of critical incidents and problems.

• Learn the best-in-class root cause analysis methodology…proven in all types of industries and organizations for over 60 years.
• Discover the power of KT Clear Thinking and walk away with a framework that integrates easily with Lean, Six Sigma, 8D, ITIL, CAPA, and other methodologies.
• Apply the skills learned to rapidly identify the cause of problems back on the job.

• Understand whether you truly have a cause-unknown problem
• Obtain a clear, factual description of the problem through rigorous questioning techniques
• Create and test hypotheses, and confirm root cause before adopting a fix
• Identify where else the fix may cause problems and prevent unintended consequences

• A major manufacturing issue was resolved at a medical device manufacturer
• An 18-month-old problem was eliminated at Tokyo Electron
• Downtime eliminated at a multi-billion dollar oil and gas company
• $150,000 in costs saved and major upheaval avoided at Duke Energy

“The Kepner-Tregoe problem-solving process continues to help FCA save time and money. It does this by upgrading an already valuable engineering expert into a problem-solving asset.”

— Chris Hernan, Reactive MBB and Instructor, FCA Group

“KT has changed the way we solve problems. We are now more consistent, efficient and data-driven as compared to before in RCA. While we are at the starting point of our journey, we believe the process will lead us to drive better results in the future. Thanks to KT for their continuous support during and after our engagement.”

— Vishnukanth Ladchumigandan, Engineering Director, Mattel (Malaysia) Sdn. Bhd. (Toys)

Root Cause Analysis