Root Cause Analysis

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概览

Kepner-Tregoe’s RCA training gives individuals and teams a proven framework to systematically identify and resolve issues. Our root cause analysis training draws on decades of global investigations across every industry, bringing that expertise into the classroom so you can practice essential problem-solving skills and deliver immediate results back on the job.

课程详情

您将获得什么

What You Get:

2 days led by an expert instructor
Access to digital tools and resources
Troubleshooting skills you can use immediately on the job
Certificate of completion & KT Foundations Badge
Certification Credits : 1.4 CEUs

适合人群

Stop firefighting and start solving with our root cause analysis training. This training is ideal for service and support engineers, quality engineers, incident and problem managers, analysts, technicians, auditors, and other professionals responsible for resolving critical issues efficiently. Equip yourself with the skills to uncover underlying causes, improve processes, and prevent future problems.

课程优势

Our root cause analysis training teaches a best-in-class methodology proven across industries for over 65 years
The Kepner-Tregoe Problem Analysis method provides a practical framework that aligns seamlessly with Lean, Six Sigma, 8D, ITIL, CAPA and other methodologies
Use what you learn to pinpoint root causes quickly and apply effective, lasting solutions on the job

培养的技能

Distinguish between problems with an unknown cause and those with a clear resolution path
Gather a clear, fact-based problem description through structured questioning
Develop and test hypotheses to validate the true root cause before implementing changes
Anticipate and prevent unintended consequences of your solution