Global reach, local support

Kepner-Tregoe provides global problem-solving and decision-making training, online or in person, in multiple languages. If your country isn’t listed, contact our Headquarters team to be connected with a regional representative.

USA - Global Headquarters UK & Ireland Thailand Singapore Philippines Netherlands 马来西亚 Japan Italy Germany France China - Taiwan China - Mainland China - Hong Kong Chile Canada Australia & New Zealand

概览

When your organisation is facing problems, decisions, risks, opportunities or urgent concerns, you need clear thinking - and fast. For over 65 years, KT's Problem Solving and Decision Making training has helped teams and individuals work smarter by finding the root cause of issues quickly, making stronger decisions and managing risks and opportunities with confidence. Our Problem Solving and Decision Making courses give you repeatable, structured tools to prioritise and resolve concerns, sharpen your questioning techniques, and plan actions effectively. KT’s expert instructors ensure you can immediately apply these skills back on the job to create real, measurable impact in your work.

课程详情

您将获得什么

What You Get:

  • Led by an expert instructor
  • Access to digital tools and resources
  • Use skills learned immediately on the job
  • Certificate of completion & KT Foundations Badge
  • Certification Credits : 2.1 CEUs

适合人群

From senior leaders to frontline teams, anyone who needs to navigate challenges, make sound decisions, manage risks and opportunities, or organise and resolve urgent concerns will benefit from this course.

There are two versions of Problem Solving & Decision Making: PSDM and PSDMxp.

PSDMxp is recommended for technical functions (manufacturing, engineering, operations etc.) For non-technical functions (HR, supply chain, finance etc.), we recommend standard PSDM.

PSDMxp utilizes computer-based simulation as opposed to standard problem solving and decision making case study scenarios.

课程优势

  • Cut through the clutter & complexity to systematically find the root cause of tough problems, and make decisions aligned with business priorities
  • Discover the power of the Kepner-Tregoe method and walk away with a framework that integrates easily with Lean, Six Sigma, 8D, ITIL, CAPA and other methodologies
  • Walk away ready to immediately apply your problem solving skills back on the job

培养的技能

Skills developed during a Kepner-Tregoe Problem Solving and Decision Making course enable you to:

  • Conduct root cause analysis (RCA) on complex problems
  • Make tough decisions aligned with operational priorities
  • Identify and plan for the resolution of high-priority issues
  • Understand and proactively manage risks and opportunities
  • Ask the right questions to find hidden insight

Request a Brochure

Request a Brochure

    Kepner-Tregoe Certifications

    Prove capability with a credential people recognize. Certification paths run from foundation practitioner to program leader.

    KT’s Badge Program
    Colleagues brainstorming

    Related case study

    A 10-year problem solved by looking beyond the obvious.

    For a decade, a recurring production problem resisted every fix. So Kepner-Tregoe stopped looking for another answer and started asking better questions — and uncovered what everyone had missed.

    Read the story

    • 10

      years

    • 1

      hidden cause

    • €2.8M

      saved annually

    Related events and insights

    Related courses

    You don't need all the answers. That's why we're here.

    Tell us about your challenge, and our experts will help you find the right way forward.