Problem Solving and Decision Making

Available as:

  • In-house class
  • Public class
  • Virtual
  • In-Person

Languages:

CN
DE
EN
FR
JP
NL

Essentials

When faced with problems, decisions, risks, opportunities and concerns, you need the right answers - and fast. For over 60 years, KT's Problem Solving & Decision Making workshops have been helping teams and individuals think clearly to: find the root cause of problems faster, make better decisions, manage risks and opportunities, prioritize & plan the resolution of concerns and ask sharper, more incisive questions. KT's instructors will ensure you're ready to use these skills back on the job to make an impact where you work.

What You Get:

  • Led by an expert instructor
  • Access to digital tools and resources
  • Use skills learned immediately on the job
  • Certificate of completion
  • Certification Credits : 2.1 CEUs
Select Format
Select Country
  • USA
  • China
  • Japan
  • China - Taiwan
  • Germany
  • Ireland
  • United Kingdom
  • Netherlands
  • Malaysia
  • Singapore
  • China - Hong Kong
  • Thailand
Select Date
  • Mar 14 2023 - Mar 16 2023
    Princeton, NJ

    Workshop hours: 8:30 am - 5:00 pm (Local time)

    ENG
    1,995  USD
  • Apr 11 2023 - Apr 13 2023
    San Francisco, CA

    Workshop hours: 8:30 am - 5:00 pm (Local time)

    ENG
    1,995  USD
  • May 23 2023 - May 25 2023
    Chicago, IL

    Workshop hours: 8:30 am - 5:00 pm (Local time)

    ENG
    1,995  USD
  • Jun 27 2023 - Jun 29 2023
    Houston, TX

    Workshop hours: 8:30 am - 5:00 pm (Local time)

    ENG
    1,995  USD
  • Aug 22 2023 - Aug 24 2023
    San Francisco, CA

    Workshop hours: 8:30 am - 5:00 pm (Local time)

    ENG
    1,995  USD
  • Sep 26 2023 - Sep 28 2023
    Princeton, NJ

    Workshop hours: 8:30 am - 5:00 pm (Local time)

    ENG
    1,995  USD
  • Feb 21 2023 - Feb 23 2023
    Shanghai

    CNY 9,200 for 3 or more

    CHI
    ENG
    10,800  CNY
  • Mar 28 2023 - Mar 30 2023
    Guangzhou

    CNY 9,200 for 3 or more

    CHI
    ENG
    10,800  CNY
  • Apr 11 2023 - Apr 13 2023
    Suzhou

    CNY 9,200 for 3 or more

    CHI
    ENG
    10,800  CNY
  • Apr 25 2023 - Apr 27 2023
    Beijing

    CNY 9,200 for 3 or more

    CHI
    ENG
    10,800  CNY
  • May 9 2023 - May 11 2023
    Shanghai

    CNY 9,200 for 3 or more

    CHI
    ENG
    10,800  CNY
  • Jun 13 2023 - Jun 15 2023
    Shenzhen

    CNY 9,200 for 3 or more

    CHI
    ENG
    10,800  CNY
  • Aug 1 2023 - Aug 3 2023
    Shanghai

    CNY 9,200 for 3 or more

    CHI
    ENG
    10,800  CNY
  • Sep 5 2023 - Sep 7 2023
    Guangzhou

    CNY 9,200 for 3 or more

    CHI
    ENG
    10,800  CNY
  • Sep 19 2023 - Sep 21 2023
    Suzhou

    CNY 9,200 for 3 or more

    CHI
    ENG
    10,800  CNY
  • Oct 24 2023 - Oct 26 2023
    Beijing

    CNY 9,200 for 3 or more

    CHI
    ENG
    10,800  CNY
  • Nov 7 2023 - Nov 9 2023
    Shanghai

    CNY 9,200 for 3 or more

    CHI
    ENG
    10,800  CNY
  • Dec 12 2023 - Dec 14 2023
    Shenzhen

    CNY 9,200 for 3 or more

    CHI
    ENG
    10,800  CNY
  • Feb 8 2023 - Feb 10 2023
    Tokyo
    JPN
    176,000  JPY
  • Mar 15 2023 - Mar 17 2023
    Tokyo
    JPN
    176,000  JPY
  • Apr 10 2023 - Apr 12 2023
    Tokyo
    JPN
    176,000  JPY
  • May 17 2023 - May 19 2023
    Tokyo
    JPN
    176,000  JPY
  • Jun 5 2023 - Jun 7 2023
    Tokyo
    JPN
    176,000  JPY
  • Jul 24 2023 - Jul 26 2023
    Tokyo
    JPN
    176,000  JPY
  • Aug 2 2023 - Aug 4 2023
    Tokyo
    JPN
    176,000  JPY
  • Sep 25 2023 - Sep 27 2023
    Tokyo
    JPN
    176,000  JPY
  • Oct 4 2023 - Oct 6 2023
    Tokyo
    JPN
    176,000  JPY
  • Nov 27 2023 - Nov 29 2023
    Tokyo
    JPN
    176,000  JPY
  • Dec 6 2023 - Dec 8 2023
    Tokyo
    JPN
    176,000  JPY
  • Apr 18 2023 - Apr 20 2023
    Taipei

    TWD 44,000 for 3 or more

    CHI
    52,000  TWD
  • Aug 15 2023 - Aug 17 2023
    Taipei

    TWD 44,000 for 3 or more

    CHI
    52,000  TWD
  • Dec 5 2023 - Dec 7 2023
    Taipei

    TWD 44,000 for 3 or more

    CHI
    52,000  TWD
  • Mar 21 2023 - Mar 23 2023
    Berlin
    GER
    1,995  EUR
  • Jun 13 2023 - Jun 15 2023
    Berlin
    GER
    1,995  EUR
  • Nov 14 2023 - Nov 16 2023
    Berlin
    GER
    1,995  EUR
  • Oct 17 2023 - Oct 19 2023
    Dublin
    ENG
    1,770  EUR
  • Feb 7 2023 - Feb 9 2023
    London
    ENG
    1,475  GBP
  • Jun 20 2023 - Jun 22 2023
    London
    ENG
    1,475  GBP
  • Sep 26 2023 - Sep 28 2023
    London
    ENG
    1,475  GBP
  • Mar 7 2023 - Mar 8 2023
    Den Dolder

    Vierdaagse workshop
    Deel 1: 7-8 maart
    Deel 2: 27-28 maart

    NLD
    2,250  EUR
  • May 22 2023 - Jun 20 2023
    Den Dolder

    Vierdaagse workshop
    Deel 1: 22-23 mei
    Deel 2: 19-20 juni

    NLD
    2,250  EUR
  • Sep 4 2023 - Sep 26 2023
    Den Dolder

    Vierdaagse workshop
    Deel 1: 4-5 september
    Deel 2: 25-26 september

    NLD
    2,250  EUR
  • Nov 6 2023 - Nov 28 2023
    Den Dolder

    Vierdaagse workshop
    Deel 1: 6-7 november
    Deel 2: 27-28 november

    NLD
    2,250  EUR
  • Feb 14 2023 - Feb 16 2023
    Penang

    RM3,400 for 3 or more

    ENG
    4,000  MYR
  • Feb 21 2023 - Feb 23 2023
    Kuala Lumpur

    RM3,400 for 3 or more

    ENG
    4,000  MYR
  • May 16 2023 - May 18 2023
    Kuala Lumpur

    RM3,400 for 3 or more

    ENG
    4,000  MYR
  • Jul 11 2023 - Jul 13 2023
    Kuala Lumpur

    RM3,400 for 3 or more

    ENG
    4,000  MYR
  • Sep 19 2023 - Sep 21 2023
    Kuala Lumpur

    RM3,400 for 3 or more

    ENG
    4,000  MYR
  • Oct 3 2023 - Oct 5 2023
    Penang

    RM3,400 for 3 or more

    ENG
    4,000  MYR
  • Nov 28 2023 - Nov 30 2023
    Kuala Lumpur

    RM3,400 for 3 or more

    ENG
    4,000  MYR
  • Feb 22 2023 - Feb 24 2023
    Singapore

    SGD 1,900 for 3 or more

    ENG
    2,200  SGD
  • May 24 2023 - May 26 2023
    Singapore

    SGD 1,900 for 3 or more

    ENG
    2,200  SGD
  • Aug 23 2023 - Aug 25 2023
    Singapore

    SGD 1,900 for 3 or more

    ENG
    2,200  SGD
  • Nov 1 2023 - Nov 3 2023
    Singapore

    SGD 1,900 for 3 or more

    ENG
    2,200  SGD
  • Mar 7 2023 - Mar 9 2023
    Hong Kong

    HKD 11,500 for 3 or more

    ENG
    13,500  HKD
  • Jun 6 2023 - Jun 8 2023
    Hong Kong

    HKD 11,500 for 3 or more

    ENG
    13,500  HKD
  • Dec 5 2023 - Dec 7 2023
    Hong Kong

    HKD 11,500 for 3 or more

    ENG
    13,500  HKD
  • May 16 2023 - May 18 2023
    Bangkok

    THB 33,000 for 3 or more

    THA
    39,000  THB
  • Aug 9 2023 - Aug 11 2023
    Bangkok

    THB 33,000 for 3 or more

    THA
    39,000  THB
Contact us for future workshop dates
Participants
Select Language
Select Date
  • Feb 7 2023 - Feb 10 2023
    USA

    Workshop Hours: Noon - 6 PM (EDT)

    ENG
    1,995  USD
  • Feb 7 2023 - Feb 10 2023
    Canada

    Workshop Hours: Noon - 6 PM (EDT)

    ENG
    2,600  CAD
  • Feb 14 2023 - Feb 16 2023
    USA

    Workshop Hours: 10 am - 6 PM (EDT)

    ENG
    1,995  USD
  • Feb 14 2023 - Feb 16 2023
    Canada

    Workshop Hours: 10 am - 6 PM (EDT)

    ENG
    2,600  CAD
  • Mar 14 2023 - Mar 17 2023
    United Kingdom
    ENG
    1,475  GBP
  • Mar 21 2023 - Mar 24 2023
    Canada

    Workshop Hours: 8 am - 2 PM (EDT)

    ENG
    2,600  CAD
  • Mar 21 2023 - Mar 24 2023
    USA

    Workshop Hours: 8 am - 2 PM (EDT)

    ENG
    1,995  USD
  • Mar 28 2023 - Mar 30 2023
    China - Hong Kong

    Workshop Hours: 8:30 am - 5:30 pm (UTC+8)

    ENG
    11,500  HKD
  • Mar 28 2023 - Mar 30 2023
    Malaysia

    Workshop Hours: 8:30 am - 5:30 pm (UTC+8)

    ENG
    3,400  MYR
  • Mar 28 2023 - Mar 31 2023
    Singapore

    Workshop Hours: 8:30 am - 5:30 pm (UTC+8)

    ENG
    1,900  SGD
  • Apr 4 2023 - Apr 6 2023
    USA

    Workshop Hours: 10 am - 6 PM (EDT)

    ENG
    1,995  USD
  • Apr 4 2023 - Apr 6 2023
    Canada

    Workshop Hours: 10 am - 6 PM (EDT)

    ENG
    2,600  CAD
  • Apr 18 2023 - Apr 21 2023
    Canada

    Workshop Hours: Noon - 6 PM (EDT)

    ENG
    2,600  CAD
  • Apr 18 2023 - Apr 21 2023
    USA

    Workshop Hours: Noon - 6 PM (EDT)

    ENG
    1,995  USD
  • May 16 2023 - May 18 2023
    USA

    Workshop Hours: 10 am - 6 PM (EDT)

    ENG
    1,995  USD
  • May 16 2023 - May 18 2023
    Canada

    Workshop Hours: 10 am - 6 PM (EDT)

    ENG
    2,600  CAD
  • Jun 6 2023 - Jun 6 2023
    Singapore

    Situation Appraisal only
    Workshop Hours: 8:30 am - 12:30 pm (UTC+8)

    ENG
    550  SGD
  • Jun 6 2023 - Jun 6 2023
    China - Hong Kong

    Situation Appraisal only
    Workshop Hours: 8:30 am - 12:30 pm (UTC+8)

    ENG
    3,500  HKD
  • Jun 6 2023 - Jun 6 2023
    Malaysia

    Situation Appraisal only
    Workshop Hours: 8:30 am - 12:30 pm (UTC+8)

    ENG
    1,100  MYR
  • Jun 7 2023 - Jun 8 2023
    Malaysia

    Problem Analysis only
    Workshop Hours: 8:30 am - 12:30 pm (UTC+8)

    ENG
    1,900  MYR
  • Jun 7 2023 - Jun 8 2023
    China - Hong Kong

    Problem Analysis only
    Workshop Hours: 8:30 am - 12:30 pm (UTC+8)

    ENG
    5,200  HKD
  • Jun 7 2023 - Jun 8 2023
    Singapore

    Problem Analysis only
    Workshop Hours: 8:30 am - 12:30 pm (UTC+8)

    ENG
    850  SGD
  • Jun 13 2023 - Jun 14 2023
    Malaysia

    Decision Analysis only
    Workshop Hours: 8:30 am - 12:30 pm (UTC+8)

    ENG
    1,800  MYR
  • Jun 13 2023 - Jun 16 2023
    USA

    Workshop Hours: 8 am - 2 PM (EDT)

    ENG
    1,995  USD
  • Jun 13 2023 - Jun 16 2023
    Canada

    Workshop Hours: 8 am - 2 PM (EDT)

    ENG
    2,600  USD
  • Jun 13 2023 - Jun 14 2023
    China - Hong Kong

    Decision Analysis only
    Workshop Hours: 8:30 am - 12:30 pm (UTC+8)

    ENG
    3,500  HKD
  • Jun 13 2023 - Jun 14 2023
    Singapore

    Decision Analysis only
    Workshop Hours: 8:30 am - 12:30 pm (UTC+8)

    ENG
    550  SGD
  • Jun 15 2023 - Jun 15 2023
    Malaysia

    Potential Problem Analysis only
    Workshop Hours: 8:30 am - 12:30 pm (UTC+8)

    ENG
    1,100  MYR
  • Jun 15 2023 - Jun 15 2023
    Singapore

    Potential Problem Analysis only
    Workshop Hours: 8:30 am - 12:30 pm (UTC+8)

    ENG
    550  SGD
  • Jun 15 2023 - Jun 15 2023
    China - Hong Kong

    Potential Problem Analysis only
    Workshop Hours: 8:30 am - 12:30 pm (UTC+8)

    ENG
    3,500  HKD
  • Jul 11 2023 - Jul 14 2023
    USA

    Workshop Hours: 8 am - 2 PM (EDT)

    ENG
    1,995  USD
  • Jul 11 2023 - Jul 14 2023
    Canada

    Workshop Hours: 8 am - 2 PM (EDT)

    ENG
    2,600  CAD
  • Jul 25 2023 - Jul 28 2023
    Canada

    Workshop Hours: Noon - 6 PM (EDT)

    ENG
    2,600  CAD
  • Jul 25 2023 - Jul 28 2023
    USA

    Workshop Hours: Noon - 6 PM (EDT)

    ENG
    1,995  USD
  • Aug 15 2023 - Aug 17 2023
    Canada

    Workshop Hours: 10 am -6 PM (EDT)

    ENG
    2,600  CAD
  • Aug 15 2023 - Aug 17 2023
    USA

    Workshop Hours: 10 am - 6 PM (EDT)

    ENG
    1,995  USD
  • Sep 12 2023 - Sep 14 2023
    Malaysia

    Workshop Hours: 8:30 am - 5:30 pm (UTC+8)

    ENG
    3,400  MYR
  • Sep 12 2023 - Sep 15 2023
    Canada

    Workshop Hours: 8 am - 2 PM (EDT)

    ENG
    2,600  CAD
  • Sep 12 2023 - Sep 14 2023
    China - Hong Kong

    Workshop Hours: 8:30 am - 5:30 pm (UTC+8)

    ENG
    11,500  HKD
  • Sep 12 2023 - Sep 15 2023
    USA

    Workshop Hours: 8 am - 2 PM (EDT)

    ENG
    1,995  USD
  • Sep 12 2023 - Sep 14 2023
    Singapore

    Workshop Hours: 8:30 am - 5:30 pm (UTC+8)

    ENG
    1,900  SGD
  • Oct 3 2023 - Oct 6 2023
    USA

    Workshop Hours: 8 am - 2 PM (EDT)

    ENG
    1,995  USD
  • Oct 3 2023 - Oct 6 2023
    Canada

    Workshop Hours: 8 am - 2 PM (EDT)

    ENG
    2,600  CAD
  • Oct 17 2023 - Oct 20 2023
    USA

    Workshop Hours: Noon - 6 PM (EDT)

    ENG
    1,995  USD
  • Oct 17 2023 - Oct 20 2023
    Canada

    Workshop Hours: Noon - 6 PM (EDT)

    ENG
    2,600  CAD
  • Nov 7 2023 - Nov 9 2023
    Canada

    Workshop Hours: 10 am - 6 PM (EDT)

    ENG
    2,600  CAD
  • Nov 7 2023 - Nov 9 2023
    USA

    Workshop Hours: 10 am - 6 PM (EDT)

    ENG
    1,995  USD
  • Dec 12 2023 - Dec 12 2023
    Malaysia

    Situation Appraisal only
    Workshop Hours: 8:30 am - 12:30 pm (UTC+8)

    ENG
    1,100  MYR
  • Dec 12 2023 - Dec 15 2023
    USA

    Workshop Hours: 10 am - 6 PM (EDT)

    ENG
    1,995  USD
  • Dec 12 2023 - Dec 12 2023
    Singapore

    Situation Appraisal only
    Workshop Hours: 8:30 am - 12:30 pm (UTC+8)

    ENG
    550  SGD
  • Dec 12 2023 - Dec 15 2023
    Canada

    Workshop Hours: 8 am - 2 PM (EDT)

    ENG
    2,600  CAD
  • Dec 12 2023 - Dec 12 2023
    Argentina

    Situation Appraisal only
    Workshop Hours: 8:30 am - 12:30 pm (UTC+8)

    ENG
    3,500  HKD
  • Dec 13 2023 - Dec 14 2023
    Singapore

    Problem Analysis only
    Workshop Hours: 8:30 am - 12:30 pm (UTC+8)

    ENG
    850  SGD
  • Dec 13 2023 - Dec 14 2023
    Malaysia

    Problem Analysis only
    Workshop Hours: 8:30 am - 12:30 pm (UTC+8)

    ENG
    1,900  MYR
  • Dec 13 2023 - Dec 14 2023
    China - Hong Kong

    Problem Analysis only
    Workshop Hours: 8:30 am - 12:30 pm (UTC+8)

    ENG
    5,200  HKD
  • Dec 19 2023 - Dec 20 2023
    China - Hong Kong

    Decision Analysis only
    Workshop Hours: 8:30 am - 12:30 pm (UTC+8)

    ENG
    3,500  HKD
  • Dec 19 2023 - Dec 20 2023
    Singapore

    Decision Analysis only
    Workshop Hours: 8:30 am - 12:30 pm (UTC+8)

    ENG
    550  SGD
  • Dec 19 2023 - Dec 20 2023
    Malaysia

    Decision Analysis only
    Workshop Hours: 8:30 am - 12:30 pm (UTC+8)

    ENG
    1,800  MYR
  • Dec 21 2023 - Dec 21 2023
    Singapore

    Potential Problem Analysis only
    Workshop Hours: 8:30 am - 12:30 pm (UTC+8)

    ENG
    550  SGD
  • Dec 21 2023 - Dec 21 2023
    Malaysia

    Potential Problem Analysis only
    Workshop Hours: 8:30 am - 12:30 pm (UTC+8)

    ENG
    1,100  MYR
  • Dec 21 2023 - Dec 21 2023
    Argentina

    Potential Problem Analysis only
    Workshop Hours: 8:30 am - 12:30 pm (UTC+8)

    ENG
    3,500  HKD
  • Feb 20 2023 - Feb 22 2023
    Japan
    JPN
    176,000  JPY
  • Mar 6 2023 - Mar 8 2023
    Japan
    JPN
    176,000  JPY
  • Apr 19 2023 - Apr 21 2023
    Japan
    JPN
    176,000  JPY
  • May 10 2023 - May 12 2023
    Japan
    JPN
    176,000  JPY
  • Jun 21 2023 - Jun 23 2023
    Japan
    JPN
    176,000  JPY
  • Jul 5 2023 - Jul 7 2023
    Japan
    JPN
    176,000  JPY
  • Aug 23 2023 - Aug 25 2023
    Japan
    JPN
    176,000  JPY
  • Sep 13 2023 - Sep 15 2023
    Japan
    JPN
    176,000  JPY
  • Oct 16 2023 - Oct 18 2023
    Japan
    JPN
    176,000  JPY
  • Nov 6 2023 - Nov 8 2023
    Japan
    JPN
    176,000  JPY
  • Dec 13 2023 - Dec 15 2023
    Japan
    JPN
    176,000  JPY
Contact us for future workshop dates
Participants
Total:
0

To see the total select country, date and number of participants

To see the total select language, date and number of participants

In this county services are provided by the official KT licensee.

* Before applicable taxes

Class seats guaranteed with payment. Seat reservations held for 72 hours.

Contact us to inquire for more details or have the workshop customized upon your corporate needs.

  • Audience

    Employees at all levels, from the boardroom to the shopfloor, who are required to solve problems, make decisions, prevent or mitigate risks, promote or leverage opportunities, and prioritize and plan the resolution of concerns will benefit from this workshop. Well suited for engineering, quality, operations, manufacturing, IT, customer service and maintenance.

  • Benefits

    • Cut through the clutter & complexity to systematically find root cause for tough problems, and make decisions aligned with business priorities
    • Discover the power of KT Clear Thinking and walk away with a framework that integrates easily with Lean, Six Sigma, 8D, ITIL, CAPA, and other methodologies
    • Walk away ready to immediately apply these new skills back on the job
  • Skills Developed

    Skills developed during KT’s Problem Solving & Decision Making workshop enable you to:

    • Conduct root cause analysis (RCA) on complex problems
    • Make tough decisions aligned with operational priorities
    • Understand and proactively manage risks and opportunities
    • Identify and plan for the resolution of high-priority issues
    • Ask the right questions to find hidden insight
  • Return on Investment

    By attending the Problem Solving & Decision Making workshop and adopting KT processes, organizations have realized immediate, and long-term, return on investment. These include:

    • A computer chip manufacturer solved a long-standing defect problem, saving $2.8 million annually
    • A vinyl manufacturer increased annualized production with a significant rise in profits
    • A food products manufacturer saved $1.03 million by improving planning and decision making by work teams
    • A bank resolved a recurring system failure and restored their international monetary exchange cycle, preserving millions of dollars in interest earnings
    • Following a merger, a global company saved $1.3 million on insurance costs the first year and $300,000 in subsequent years using a variety of Clear-Thinking processes
  • Workshop Details

    Duration: 3-4 days

    Learning Tools Included: All workshop attendees will receive access to online post-workshop learning support tools (coaching videos, tips, tricks, worksheets, KT Solve and more) with a My KT membership

    Certification Credits: 2.1 CEUs (for 3-day workshop); 2.8 CEUs (for 4-day workshop)

    Training Options: Available as a Public Session, as on-site group training at your location, or LiveOnLine

     

  • Quotes

    “The KT processes provided a common approach and helped sift through tons of data, ask penetrating questions, and take the emotion out of decision making.”

        — CEO, consumer products company

     

    “I used to be afraid to be assigned a root cause evaluation, but not anymore. I know that I just need to follow a systematic process and get the right people involved.”

                                                                                           — Maintenance Supervisor

  • Brochure

  • Brochure

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