Analytic Troubleshooting

Ideal for front line staff, including quality managers, analysts, technicians, auditors, and engineers, as well as first responders such as production operators, trades and maintenance individuals.

• Systematic troubleshooting approach that serves as a solid foundation for Six Sigma, Statistical Process Control, and Lean manufacturing
• Find cause and prioritize problems, describing them in detail and identifying and testing possible causes—eliminating those that don’t make sense to reduce unnecessary spending
• Differentiate between types of problems, and ask focused, probing questions to gather the right information
• Learn to think beyond the fix to avoid future problems

• Identify different types of problems
• Prioritize, describe, and document problems thoroughly
• Identify and test possible causes to curtail trial-and-error and costly fixes
• Select a fix and then evaluate to think beyond it to avoid future issues
• Clarify goals, find smart alternatives, and balance risks
• Explore other areas that could be similarly affected by a problem
• Plan the implementation and evaluate

• Increased annual yields by 13%
• Launched a new $15 million product line in nine days
• Reduced losses for a critical defect by 50%
• Realized a $5.5 million reduction in conversion costs over a two-year period
• Resolved the costliest defect in the company, saving $1.3 million

“Kepner-Tregoe Analytic Trouble Shooting techniques are helping us to move away from a problem-solving approach based purely on experience, with no analysis and at best patchy ‘hard information’.  Our old approach often resulted in situations when either the problem remained or recurred later.”

— Factory Manager, Consumer Products

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