KT Facilitator
Essentials
When a major crisis hits, facilitation skills are essential to guide your team through critical situations. Issue facilitation requires a clear purpose, a cool head, and great communication. This workshop will give you the leadership skills to enable you to manage major problems effectively, paying dividends for your organization.
What You Get
- Individual coaching & support from an expert instructor
- Certification to facilitate live issues using KT in your organization
- Certificate of completion & KT Facilitator Badge
- Certification Credits : 3.5 CEUs
Ideal for senior engineers and managers with responsibilities for (major) incident management, escalation management, technical support, problem management, and continual service improvement. Anyone involved in behavior-change management, implementing the KT methodology.
- Learn a facilitation framework to Prepare, Engage, Document, and Follow-up
- Leverage the technical expertise of a team
- Keep the conversation balanced, driving toward a resolution, especially if tempers start to rise
- Effectively engage with peers and customers by understanding different communication styles
- Master the Process: Develop in-depth knowledge of KT processes, recognize its wide-reaching flexibility, and be proficient in the application
- Lead the Group: Learn to manage group dynamics, handle resistance, apply techniques for intervention, ask the right questions, stimulate creative thinking, and guide a group to achieving results
- Be Self Aware: As you develop, become aware of your personal style then learn to adapt and leverage this to accelerate the needs of the group
Clients who have adopted the Kepner-Tregoe implementation/facilitator model, have seen the following results:
- Shortened mean time to resolve/restore by up to 75%
- Reduced escalation rate by 40%
- Improved customer satisfaction to 90% and above
- Reduced backlog by 42%
Candidates must have previously attended a KT workshop matching the Kepner-Tregoe process they want to facilitate.
“The KT process provided a common approach and helped sift through tons of data, taking the emotion out of decision making.”
— CEO, Consumer Products Company
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Showcase your skills!
The KT Badge Program is a visible recognition of your rational process skills. Your Kepner-Tregoe Digital Badges can be shown on your social media profile page, your email signature, and your personal website.
