KT Facilitator

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Class seats guaranteed with payment. Seat reservations held for 72 hours.

概览

When a major crisis hits, facilitation skills are essential to guide your team through critical situations. Issue facilitation requires a clear purpose, a cool head, and great communication. This workshop will give you the leadership skills to enable you to manage major problems effectively, paying dividends for your organization.

课程详情

您将获得什么

What You Get

Individual coaching & support from an expert instructor
Certification to facilitate live issues using KT in your organization
Certificate of completion & KT Facilitator Badge
Certification Credits : 3.5 CEUs

适合人群

Ideal for senior engineers and managers with responsibilities for (major) incident management, escalation management, technical support, problem management, and continual service improvement. Anyone involved in behavior-change management, implementing the KT methodology.

课程优势

Learn a facilitation framework to Prepare, Engage, Document, and Follow-up
Leverage the technical expertise of a team
Keep the conversation balanced, driving toward a resolution, especially if tempers start to rise
Effectively engage with peers and customers by understanding different communication styles

培养的技能

Master the Process: Develop in-depth knowledge of KT processes, recognize its wide-reaching flexibility, and be proficient in the application
Lead the Group: Learn to manage group dynamics, handle resistance, apply techniques for intervention, ask the right questions, stimulate creative thinking, and guide a group to achieving results
Be Self Aware: As you develop, become aware of your personal style then learn to adapt and leverage this to accelerate the needs of the group