Une expertise mondiale, un accompagnement local

Kepner-Tregoe propose des formations en résolution de problèmes et en prise de décision à l’échelle mondiale, en ligne ou en présentiel, dans plusieurs langues. Si votre pays n’est pas mentionné, nous vous invitons à contacter le siège via le formulaire dédié ; notre équipe se fera un plaisir de vous mettre en relation avec le représentant régional approprié.

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Présentation

When a major crisis hits, facilitation skills are essential to guide your team through critical situations. Issue facilitation requires a clear purpose, a cool head, and great communication. This workshop will give you the leadership skills to enable you to manage major problems effectively, paying dividends for your organization.

Détails de la formation

Ce que vous obtenez

What You Get

  • Individual coaching & support from an expert instructor
  • Certification to facilitate live issues using KT in your organization
  • Certificate of completion & KT Facilitator Badge
  • Certification Credits : 3.5 CEUs

Public cible

Ideal for senior engineers and managers with responsibilities for (major) incident management, escalation management, technical support, problem management, and continual service improvement. Anyone involved in behavior-change management, implementing the KT methodology.

Avantages

  • Learn a facilitation framework to Prepare, Engage, Document, and Follow-up
  • Leverage the technical expertise of a team
  • Keep the conversation balanced, driving toward a resolution, especially if tempers start to rise
  • Effectively engage with peers and customers by understanding different communication styles

Compétences développées

  • Master the Process: Develop in-depth knowledge of KT processes, recognize its wide-reaching flexibility, and be proficient in the application
  • Lead the Group: Learn to manage group dynamics, handle resistance, apply techniques for intervention, ask the right questions, stimulate creative thinking, and guide a group to achieving results
  • Be Self Aware: As you develop, become aware of your personal style then learn to adapt and leverage this to accelerate the needs of the group

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