Global reach, local support

Kepner-Tregoe provides global problem-solving and decision-making training, online or in person, in multiple languages. If your country isn’t listed, contact our Headquarters team to be connected with a regional representative.

USA - Global Headquarters UK & Ireland Thailand Singapore Philippines Netherlands 马来西亚 Japan Italy Germany France China - Taiwan China - Mainland China - Hong Kong Chile Canada Australia & New Zealand

概览

Organizations embark on change initiatives because they understand that continuous skill development and process improvement are critical to future success. Many of those initiatives fail to change behavior. Coaching drives positive change and supports the use of those newly learned skills into the daily routines of affected staff. No different than any great sports team, good coaching is often the difference between incremental and real step-change improvement success.

课程详情

您将获得什么

What You Get

  • Individual coaching & support from an expert instructor
  • Certification to coach others in your organization using KT
  • Certificate of completion & KT Coach Badge
  • Certification Credits : 3.5 CEUs

适合人群

Ideal for senior engineers and managers with responsibilities for technical support, problem management, incident management, escalation management and continuous improvement. Anyone involved in change management, implementing the KT methodology.

课程优势

  • Learn a coaching framework to Observe, Reflect, Communicate, and Assist (ORCA)
  • Develop and certify your capabilities as a change agent
  • Provide professional “real-time” problem-solving application support
  • Ensure continuous learning for employees through regular feedback
  • Drive behavior change by maintaining a targeted focus
  • Provide visibility to stakeholders and sponsors on adoption and outcomes

培养的技能

  • Recognize the components of the KT Performance System.
  • Analyze individual and team performance
  • Identify gaps in the troubleshooting system
  • Identify gaps in problem-solving skills
  • Provide effective, pinpointed feedback about individual performance
  • Offer coaching tailored to the individual’s style and needs

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