GBR

KT Facilitator

Available as:

  • In-house class
  • Virtual

Duration/days:

5

Languages:

DE
EN
FR
NL

Essentials

When a major crisis hits, facilitation skills are essential to guide your team through critical situations. Issue facilitation requires a clear purpose, a cool head, and great communication. This workshop will give you the leadership skills to enable you to manage major problems effectively, paying dividends for your organization.

What You Get

  • 5 days led by an expert instructor
  • Certification to facilitate live issues using KT in your organization
  • Certificate of completion
  • Certification Credits : 3.5 CEUs
Select Format
Select Country
Select Date
Participants
Select Language
Select Date
Participants
Total:
0

To see the total select country, date and number of participants

To see the total select language, date and number of participants

In this county services are provided by the official KT licensee.

* Before applicable taxes

Class seats guaranteed with payment. Seat reservations held for 72 hours.

Contact us to inquire for more details or have the workshop customized upon your corporate needs.

  • Audience

    Ideal for senior engineers and managers with responsibilities for (major) incident management, escalation management, technical support, problem management, and continual service improvement. Anyone involved in behavior-change management, implementing the KT methodology.

  • Benefits

    • Learn a facilitation framework to Prepare, Engage, Document, and Follow-up
    • Leverage the technical expertise of a team
    • Keep the conversation balanced, driving toward a resolution, especially if tempers start to rise
    • Effectively engage with peers and customers by understanding different communication styles
  • Skills Developed

    • Master the Process: Develop in-depth knowledge of KT processes, recognize its wide-reaching flexibility, and be proficient in the application
    • Lead the Group: Learn to manage group dynamics, handle resistance, apply techniques for intervention, ask the right questions, stimulate creative thinking, and guide a group to achieving results
    • Be Self Aware: As you develop, become aware of your personal style then learn to adapt and leverage this to accelerate the needs of the group
  • Return on Investment

    Clients who have adopted the Kepner-Tregoe implementation/facilitator model, have seen the following results:

    • Shortened mean time to resolve/restore by up to 75%
    • Reduced escalation rate by 40%
    • Improved customer satisfaction to 90% and above
    • Reduced backlog by 42%
  • Pre-requisites

    Candidates must have previously attended a KT workshop matching the Kepner-Tregoe process they want to facilitate.

  • Quotes

    “The KT process provided a common approach and helped sift through tons of data, taking the emotion out of decision making.”

    — CEO, Consumer Products Company

  • Workshop Brochure

Contact Form

Contact Us

For inquiries, details, or a proposal!