Global reach, local support

Kepner-Tregoe provides global problem-solving and decision-making training, online or in person, in multiple languages. If your country isn’t listed, contact our Headquarters team to be connected with a regional representative.

USA - Global Headquarters UK & Ireland Thailand Singapore Philippines Netherlands Malaysia Japan Italy Germany France China - Taiwan China - Mainland China - Hong Kong Chile Canada Australia & New Zealand

Consulting

Make the method yours.

The best consulting doesn’t build dependency; it builds capability. Sharpen how your organization performs and make our method yours - then run with it.

Contact a solutions specialist

Explore consulting by industry

Wherever you work, we work with you.

Solve complex challenges with proven problem-solving and decision-making solutions, tailored to your industry.

Manufacturing Operations Solve recurring issues at the source and make performance improvement stick.

Overview

From the line to the leadership team, give everyone a shared way to find root causes, decide quickly and prevent repeat problems.

Recommended courses

Root Cause Analysis Learn the Kepner-Tregoe Problem Analysis method & solve the toughest problems - for good! In-Person or Virtual Analytic Troubleshooting (ATS) Train your frontline and manufacturing teams to troubleshoot and resolve issues, and avoid recurrence. In-Person or Virtual Frontline – Introduction to Structured Troubleshooting Learn hands-on, practical application of Kepner-Tregoe problem solving through safe-to-fail simulation Simulation Based Incident Mapping Incident Mapping Ereigniskartierung In-Person or Virtual
Consulting Solutions
Human Resources Better skills scale. Give your people a shared way to solve, decide, and move forward.

Overview

As an HR leader, you can be confident that your organization has a shared approach to problem-solving. Kepner-Tregoe helps build structured thinking that brings everyone onto the same page and embeds better thinking into your culture.

Recommended courses

Problem Solving & Decision Making (PSDM) Discover our all-rounder Kepner-Tregoe methodology course. Train your teams to plan, prioritize, problem solve,… In-Person or Virtual Root Cause Analysis Learn the Kepner-Tregoe Problem Analysis method & solve the toughest problems - for good! In-Person or Virtual Executive Leadership Workshop Specifically designed for executive leaders to help them build an organizational culture based on… In-Person Decision Making for Leaders The Kepner-Tregoe decision making framework helps you analyze your options strategically, replacing guesswork with… In-Person or Virtual
Consulting Solutions
Service Operations Solve repeat problems faster - and keep your organization moving where it matters.

Overview

Cut escalations and resolution times with a common troubleshooting method across tiers and regions.

Recommended courses

Problem Management Get to the root cause of IT and technical issues, and prevent recurrence with… In-Person or Virtual Major Incident Management Major Incident Management (MIM) In-Person or Virtual Troubleshooting Simulation Troubleshooting Simulation TSS In-Person or Simulation Based or Virtual Frontline for ITSM & Tech Support Frontline for ITSM & Tech Support Frontline für ITSM und Tech Support In-Person or Simulation Based or Virtual
Consulting Solutions
Facilitation Services Bring the right people together, find alignment, and leave with a clear way forward.

Overview

A KT facilitator guides your team through a high-stakes issue, decision or plan, so you leave with clarity and commitment.

KT Facilitator When a major crisis hits, facilitation skills are essential to guide your team through… In-Person or Virtual KT Coach No different than any great sports team, good coaching is often the difference between… In-Person or Virtual Root Cause Analysis Learn the Kepner-Tregoe Problem Analysis method & solve the toughest problems - for good! In-Person or Virtual
Facilitation Services

“Our company has fostered a global culture of critical thinking, making structured decision-making and problem-solving a core part of daily operations. Through the enterprise-wide adoption of Kepner-Tregoe (KT) methodologies, our company has transformed troubleshooting, escalations, and risk management, ensuring data-driven, analytical approaches guide service and operational decisions.”

National Support Specialist A Global Healthcare Company

“KT gave our team a common language for solving problems. Within six months, our average resolution time dropped by 40% and we stopped seeing the same issues come back.”

Director of Operations Global Manufacturing Company

“We brought KT in to help with a critical operational challenge. They didn't just solve the immediate problem — they left our team more capable than before they arrived.”

Chief Operating Officer Fortune 500 Healthcare Organization

A partnership made to go further.

From a single high-stakes decision to a company-wide transformation, partner with us for what comes next.

  • Targeted Performance Improvement

    Find what's holding your performance back - then fix it. We work directly with your team to close performance gaps, uncover root causes, and build better solutions that stick.

    On-site or remote

    Targeted Performance Improvement

  • Embedded Services

    Don't just learn it. Build it into your business. Integrate KT methods into your systems and workflows - so better problem-solving becomes how you operate.

    On-site or remote

    Contact us

  • Executive Advisory

    Expert leaders know the value of a second perspective. Work confidentially with a senior KT executive on the high-stakes decisions that matter most.

    On-site or remote

    Contact us

  • For Strategic Initiatives

    Your most important initiatives deserve a strategic partner. Bring structure, clarity, and momentum to big plans - from enterprise transformation to regulatory compliance.

    On-site or remote

    Contact us

Results that speak for themselves

Case Study

From reactive response to proactive resilience: How one of the UK’s largest financial institutions transformed Major Incident Reviews in two weeks

1 API incident drove preventative actions across 250 APIs Client: Nationwide Building Society Nationwide is the world’s largest building society, with over 19 million members. Following its acquisition of Virgin…

Read more: From reactive response to proactive resilience: How one of the UK’s largest financial institutions transformed Major Incident Reviews in two weeks

Consulting doesn't build dependency, but capability.

Build the capability to solve complex challenges — with us, then without us. Book a 15-minute call and let our experts guide you forward.