Global reach, local support

Kepner-Tregoe provides global problem-solving and decision-making training, online or in person, in multiple languages. If your country isn’t listed, contact our Headquarters team to be connected with a regional representative.

USA - Global Headquarters UK & Ireland Thailand Singapore Philippines Netherlands Malaysia Japan Italy Germany France China - Taiwan China - Mainland China - Hong Kong Chile Canada Australia & New Zealand

Overview

Don’t have the time or budget for full training? Become more aware of Kepner-Tregoe Problem Analysis with this introductory course. The Kepner-Tregoe Problem Analysis (PA) tool has been used for over 60 years by problem-solvers globally to find root cause. World-class troubleshooters use PA in operations, manufacturing, IT, customer support, and in many other applications. In this 45-minute, self-paced course, you will be introduced to KT PA and complete a short knowledge assessment. This course can't replace full training in a workshop, but you will gain an understanding of the structured problem-solving method that expert troubleshooters use to solve their toughest problems.

Course details

What's Included

What You Get

  • 45 minutes of self-paced eLearning
  • High-level, rapid overview of a structured problem-solving method
  • Three relevant chapters from Kepner-Tregoe's New Rational Manager book
  • A discount for a future KT training workshop
  • Certificate of completion

Audience

You should take this course if:

  • A full training course isn’t possible right now, but you’d still like to learn about the main steps of KT Problem Analysis
  • You are a novice at solving cause-unknown problems
  • You’ll be asked to participate in KT problem-solving activities at work and want to understand the approach that will be used at a high-level
  • You’d like to read the relevant chapters from KT’s The New Rational Manager book

Skills Developed

  • Gain an overview of the KT Problem Analysis (PA) process
  • Learn when to use the KT PA process
  • Acquire a high-level understanding of the four steps of the KT PA process
  • View examples of when KT PA can be used effectively
  • Test your understanding in a short knowledge assessment

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