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Process Mining

Lifting the digital footprint of your process

Every business process consists of a series of steps that lead to a desired outcome. Optimizing these processes helps to deliver the best possible overall performance. Process mining uses data to give a clear picture of all the activivities happening in your current processes, which helps you to find those areas where improvements will have the largest impact.
Process mining tools interpret the data from each step of the process and then present the results in a visual format that provides an overview - making it easier to discover the process flows that are not currently optimized for maximum performance. You can then focus your continuous improvement efforts on those steps. Once all adjustments to the process flows have been implemented, process mining enables precise monitoring and can indicate potential opportunities for automation.
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Process Mining case studies

  • KT Diagnostic reveals key insights to realign Incident Management function

    Find out how a global multi-billion dollar fintech company used process mining to develop a detailed improvement roadmap. Read more

  • Tech company achieves 44% cycle-time reduction and reduces variation

    A global, multi-billion-dollar software and cloud services company wanted to improve customer experience and reduce the time to resolve incidents. Read more

  • Strategic CAPA Process Assessment in the Pharma industry reveals key insights

    Kepner-Tregoe undertook a strategic diagnostic of this company’s manfuacturing deviations and CAPA processes, using process mining to analyze each step of the process, from deviation occurrence to CAPA implementation. Read more

Putting process through their paces with process mining

2-minute intro video



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Whitepaper

In this article, Christoph Goldenstern (VP KT Digital at Kepner-Tregoe) demonstrates how cutting edge technology can be harnessed most effectively by incorporating critical thinking and a systematic approach. The full whitepaper is available to download in English and in German.

Read more

Process mining: discovering the truth about your processes (webinar, under 40 mins)

Our approach

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Key benefits

Using data mining alongside the Kepner-Tregoe method allows you to harness the power of process mining to enhance, and speed up, your Kepner-Tregoe investigations. You can quickly visualize and identify the process roadblocks to hone in on areas that are causing your biggest headaches.

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The process mining flow

Here is a simpllified visualization of the process mining flow

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Process Mining is a 4-step approach that starts with a clear definition of the project, followed by the extraction and preparation of the relevant process data, the modelling of the data, and ultimately the optimization of the process(es), based on what has been discovered.

Once a process mining project has been completed, the insights gained are used to develop an improvement plan. Process Mining can also provide dashboards and reporting features that keep track of the analyzed data and help to visualizse the relevant inputs and KPIs.

Download Process Mining Brochure

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