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At Kepner-Tregoe, we work with organizations around the world to build stronger problem-solving and decision-making skills that deliver lasting performance improvement. With offices and licensed partners in 17 countries, our team combines global experience with local insight to support clients wherever they are. Our workshops and coaching are available in multiple languages and can be delivered virtually or onsite - wherever your people work best. If your country is not listed, please connect using the Headquarters contact form. Our friendly client service team will connect you with the right regional representative to help you get started.

The Human Factor increasingly relevant in quality management

To err is human …

Time for more understanding and less judgement

Article by Kepner-Tregoe and GKN Fokker in “Kwaliteit in Bedrijf” (Quality in Business), June 22, 2023

Dive into an exploration of human error in the face of technology and processes.

Through captivating real-world examples, this article unravels the ‘Hurry-up Syndrome’ in aviation, and the “small mistake” that stopped Google in its tracks.

Find out how to analyze human factors to find root causes and how businesses like GKN Fokker Aerostructures are evolving to address them. This article is not just an eye-opener but a call for a deeper understanding and remedy beyond the superficial blame on human error.

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Article re-published with permission from Kwaliteit in bedrijf.nl

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