Global reach, local support

At Kepner-Tregoe, we work with organizations around the world to build stronger problem-solving and decision-making skills that deliver lasting performance improvement. With offices and licensed partners in 17 countries, our team combines global experience with local insight to support clients wherever they are. Our workshops and coaching are available in multiple languages and can be delivered virtually or onsite - wherever your people work best. If your country is not listed, please connect using the Headquarters contact form. Our friendly client service team will connect you with the right regional representative to help you get started.

Pharmaceutical: Lean, Six Sigma success and…People

“…the need to cut operational costs, boost output and increase quality has never been as acute as it is now. But for many in pharma, the journey to Lean is only just now gaining momentum.” –Steven E. Kuehn, Editor-in-Chief of Pharmaceutical Manufacturing, takes a hard look at Lean and Six Sigma in the online publication this month. In Honing the Competitive Edge, his article exploring how far pharma has come in its Lean journey, Steve makes the case that, while late to the game, pharma has the advantage of learning from other’s mistakes.

In his research, Steve asked about the hurdles that we at Kepner-Tregoe see organizations facing in their Lean / Six Sigma journey. Working across the Pharmaceutical Industry to help organizations improve problem solving and compliance and make operational improvements in a regulatory environment, we–all too often–see a lack of focus on people and their role in implementing and sustaining change. Done right, it is not the Lean or Six Sigma gurus who should command all the attention but the rank and file. In addition, it is not uncommon to find that the strategic business objectives of an organization are at odds with Lean programs, resulting in mixed messages about performance and job security.

The role of people within a process, and their role in implementing and sustaining change are critical to Lean/Six Sigma success.

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