Better customer service and quality support with streamlined troubleshooting and documentation that creates reusable knowledge
“Our new app in support of the KT methodology helps organizations take control of the support process and customer problems, providing superior quality and a more consistent customer experience” said Christoph Goldenstern, VP of Innovation and Service Excellence.
Kepner-Tregoe has released the new KT Case Management App for ServiceNow , a new app for customer support and service engineers that incorporates best-practice KT troubleshooting into the ServiceNow workflow.
The app for ServiceNow’s CSM (Customer Service Management) workflow supports effective and efficient troubleshooting while keeping information visible and guiding critical troubleshooting questioning. The ease and efficiency of the app in combination with the Kepner-Tregoe methodology helps to resolve customer issues more effectively and improve the customer experience. The app is available on the ServiceNow store in combination with Kepner-Tregoe (KT) virtual training.